Quality Assurance and Project Management:

helpdesk

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June 2, 2010  11:00 AM

Optimizing Helpdesk Performance And Customer Satisfaction



Posted by: Jaideep Khanduja
helpdesk, project management, Software Project, software support

Managing and running helpdesk is not an easy task. Once the project is completed after software application has been implemented and sign off has been taken from the customer. a new journey starts in terms of product support. The users who start working on the product entering real...

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