Quality Assurance and Project Management:

Customer feedback

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June 17, 2017  12:15 AM

Customer Feedback – Hardly Few Companies Draw Value

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer feedback

Hardly few companies draw value out of this beautiful concept of customer feedback. In fact, most of the organization doesn't value it. They just do it because it is part of some ISO certification they are part of. And for the sake of clearing the audit process, they have to create documents in...

June 16, 2017  9:22 PM

Customer Obsession Is Directly Proportional To Business Growth

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Customer feedback

CII Awards for Customer Obsession 2016 was a great insightful event to attend today. Few things are very clear out of it. It has a direct connect with technology, behavior, measure, and translate to evidence. Let me explain how? Without technology, a...


April 5, 2015  11:13 AM

Show Hunger For Your Product (Or Service) Feedback From Your Customer

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
customer, Customer feedback

Long time back I read somewhere - A kingdom is as good as its king. If it comes to product/ service and customer, it could be redefined as - A product or service is as powerful as its customers. Your customer, whether one time or regular, whether small value or high value, whether a potential buyer...


April 5, 2015  10:55 AM

Build Customer Success Stories, Not Product Success Stories

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Customer experience management, Customer feedback, Success metrics

Whether it is a product or a service that you are selling to your customers, it all matters most about it when it comes straight out of the mouth of your customer. Quality as such has no meaning how so loud drums you keep on beating on your own. Your product or service is, in a logical sense,...


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