Quality Assurance and Project Management:

Customer engagement

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April 5, 2015  10:55 AM

Build Customer Success Stories, Not Product Success Stories

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Customer experience management, Customer feedback, Success metrics

Whether it is a product or a service that you are selling to your customers, it all matters most about it when it comes straight out of the mouth of your customer. Quality as such has no meaning how so loud drums you keep on beating on your own. Your product or service is, in a logical sense,...

February 28, 2015  2:35 AM

Project Manager: Never Take A Sign Off From Customer Without This Commitment

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Handover process, Project management, Project Manager

When you are covering the final phase of your project the top management of the other side will have only one question in mind - what after handover and sign off. Usually, that is the reason why they become over cautious and start probing much about the product in question. There might be some...


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