All kind of issues arise during any kind of project. They can’t be avoided. Rather, being a project manager, you must welcome as many issues as possible from any corner of your project management teams. The more, the better – in terms of openness and surety of things moving in a right direction. In fact if you are not getting too many of queries, doubts or questions regarding the project, you can very well assume that things are not settled well below the still water. You can perceive lot of turbulence below, in that case, that may lead to troubles at a later stage.
Best way to manage issues is to have a response time, turnaround time and resolution time – commitments well defined in the system. And if this system is having a good alert and escalation on top of it, it would a cherry on the cake. Focusing more on the ageing of unresolved issues is more important at any stage of the project rather than on the count of issues. A pending issues list with a count of 5 but staying unresolved for 20 days is more dangerous for the system than having a count of 20 issues remaining unresolved for 5 days.