Project Management Means No Failures.
Project Management means no failures. Management is meant to clear all obstacles. Projects encounter obstacles. Project Manager needs to anticipate risks well in advance. Mitigation of risks is important. The important aspect is to learn from failures. Usually, we forget to do that. We wind up failures as fast as possible. After a failure is justified it is forgotten. Focus stays more on the whitewash of a failure. The important aspect of learning from it forgotten.
A Whitehall official report declares something similar. It says the government decision-makers don’t intend to learn from past failures. Here they are talking about IT projects. As a result, the same mistakes are repeated. This report has been released by Public Accounts Committee (PAC). There have been many mistakes made. But as far as learning is concerned, it is missing. This has resulted in repetition of the same mistakes.
5 major reasons of failure in project management are as below:
- Documentation: Project progress needs to be documented. Failures need to be analyzed. The analysis must find out the reasons of failure. You must ensure to document it as a part of FAQs (Frequently Asked Questions).
- Learning: Learning from mistakes is important. If you don’t learn from your mistakes, you are prone to repeat these mistakes. This can lead to a failure.
- Time: The General Practice Extraction Service (GPES) was not started as per plan. It got delayed by five years. This resulted into disasters. The project went beyond its budget. The delays impacted heavily on finances. It also created panic. The panic started creating pressures to declare closures. The GPES is still not equipped to provide full services. The project got delayed. The project also failed to deliver results.
- Cost: The cost of GPES project overshot from GBP 14 million to GBP 40 million. The initial projected cost of GBP 14 million went haywire. This was the cost of planning to procurement stage. Meg Hillier, MP, and chairman of the PAC emphasized that there has been another failure in a Government IT project. This, in turn, resulted in a huge cost to the taxpayer.
- Monitoring: The monitoring completely failed. In fact, if monitoring was effective, there would have been a control on time, cost, and resources.
Software Quality Undergoing Transformation
Software Quality is undergoing a major transformation. The transformation is related to the quality of software. The quality of software is gained through proper build and testing. Product development has already taken a new direction. Fat applications need to run at lightening speed. Employees on the move must be equipped with lighter versions of this apps. The mobile version ensures smooth business even when the people are on the move. The technology shift is happening in the corporate world. Technology is now not limited to tech staff. The non-tech staff has become quite tech savvy. The credit for this goes to smartphone apps and social media.
Such disruptions have changed the process of software quality. If we talk of two major takeaways for 2016, it would be as below:
- Shared Ownership: The ownership of software quality has seen a major change. It has moved to shared ownership model. Earlier, it used to be only tester’s responsibility. Now, all stakeholders have a proportion of stake in it. This shift has made a big difference. This transformation has contributed in a substantial manner. The customer is involved in all the phases of the project. Agile and Scrum technologies are widely used. Tester becomes part of development cycle right in the beginning. Testing is done during the development. Customer vets each iteration. Requirements for next iteration are revalidated before development.
- Automation: Automation is the key. The awareness has increased because of social media platforms and other mobile applications. Impractical and non-value steps are required to be automated. Manual interventions need to be reduced. Integration between legacy applications and mainstream business apps has become important. Business approvals and alerts need to happen in real time. Workflow automation needs to fill the gaps. Escalations have to be automated as an integral part of business workflow so as to ensure timely actions.
Good Coding is always beneficial.
We all live with coding. Coding is our everyday chore. Living with coding does not mean writing code. It can be code review, code testing, technical documentation, logical flow building or business process design. All these have a deep connection with coding. Good coding is good to hear but what does it mean. It is important to understand the basic requirements of good coding. Coding can be done by any programmer. But it is difficult to become a good coder.
Good coding comes with discipline. Proper guidelines must be practiced. There has to be a monitoring or auditing team. This team must ensure adherence to best practices. An audit must find out the gaps. These gaps need to be filled. A regular audit must be there in practice. These regular audits must ensure no repetitive gaps exist. Let us look at the three important factors or parameters to build a culture of good coders.
- Scalability: The code written must be scalable. Logic needs rebuilding. For rebuilding of logics, a scalable code becomes easy to handle. If the code is not scalable, it might require rewriting of code. Business changes do require changes in the code. A scalable code is always helpful in handling such situations in a faster mode. It also ensures accuracy. So scalable code ensures speed and accuracy. Both these factors are prime for running a business.
- Manageability: The code written must be easily manageable. If it takes a large amount of efforts to understand a code, it is a waste of time. It means the code has not been managed well.
- Version Control: To achieve high accuracy version control is important. For good coding, it is important to pick the right piece of code. You need to pick these pieces for bug removal, code change, and other purposes.
Successful teams is project manager’s dream.
Teams are an integral part of a project. Every project manager dreams of successful teams working on his projects. Each team is an individual unit working in its individual capacity. Teams have to be properly organized for coordination and synchronization to deliver best results. The leadership role of project manager and other team managers become significant to drive it and thereby enabling all units to emerge as successful teams.
Let us talk about 10 most important ways to build successful teams:
- Cultivation: Each team is like a set of plants in the nursery. The responsibility lies on the project manager to cultivate and nurture these plants. He has to be an enabler while cultivating these teams. Each plan ultimately has to grow and become a strong tree. If the cultivation and nurturing go well, the fruits of success are for sure. This can definitely ensure resulting in successful teams.
- Environment: The environment around various teams must be healthy and open. Team members must be provided an environment where they don’t feel fearful in accepting new challenges. If new challenges are accepted in a fearless manner then obviously there has to be ample scope of accepting failures. But each failure has to result into a great learning so that in the next challenging tasks, the risk lessens.
- Learning: There must be no hindrance in learning and sharing. The project manager should act as a catalyst for his teams to build them as successful teams. A culture of asking “why” often is a good tool to keep the learning curve growing upwards. This always ensures creating successful teams.
- Skills: Enhancement in skills of teams and team members should not be treated as a risk by the project manager. In fact, this is a baseless fear that the team members grooming fast start looking for opportunities elsewhere. That happens only when you start acting as a barrier either in their personal growth or stop giving them challenging tasks.
- Monitoring: Monitoring in a healthy manner is very important for a project manager during his efforts of building successful teams. Monitoring should be with a sole aim of creating success stories. A sense of ownership should automatically evolve in the teams to deliver fast effortlessly without any compromise in quality.
Business requirements are changing at a faster pace in today’s scenario. So is the pace of change in technology. Every day there is a new technology coming in the market declaring the existing one as out of date. In this kind of dynamic scenario, the role of a project manager has to be aligned well with the business strategies.Key expectations from project manager remain intact and stringent.
‘You can’t sit on your laurels’, fits here quite significantly. Whatever achieved and earned yesterday is past. Future is yet to come. It is the present that you have to manage. Howsoever strongly managed your past has been, it is the present that has to be manager strongly so that the future does not fall into a trouble. Agility, Accelerated adoption of technology and rapid change management are the three key deliverables of a project manager.
With so much CHANGE happening around, definitely, a project manager and his team would not be able to cope up with it. Existing talent will not be able to deliver and manage change with the addition of newer technology. Then, there is talent turnover which needs another set of attention to manage. A project manager has to be well equipped with all weapons so as to handle so many disruptive scenarios. Handling of the void created because of outgoing talent takes a lot of energy. The incoming new talent also takes its own sweet time to settle down and get absorbed in the work in a proper flow.
During all these disruptions, no compromise is acceptable by the business and management. Alignment, realignment, training, retraining will all be required to retain the talent and equip the new talent to manage the business. So the demand for a project manager to become a dynamic project manager is on the top.
There are multiple dimensions of a project. Project management, project dimensions, project quality, project team, project schedule, project plan, project scope are important components of a project. Every project has a start date and end date. Every project has a project charter and project plan. Every project has a project monitoring team. Every project has a project health report that is released at a predetermined frequency during the project. Every project has a number of stakeholders. Every project has a composition of few success stories and few failures. The overall success of a project depends on the net resultant of the number of success stories and failures.
Let us discuss top 7 dimensions of a project that play a major role in the success of a project.
- Scope: Once the business case is approved and scope is defined it must not be altered in its original shape. Any change must be tackled through Change Management.
- Team: Team composition, team’s morale, and team’s functioning incur substantial debt or credit in project’s account.
- Management: Management’s role and involvement is critical in any project’s success.
- Customer: Gone are the times when the customer was required only at the beginning and the end of a project. Beginning of a project required the customer to freeze business requirements. End of a project required the customer to be engaged for project handover and closure. Now that is not the case. The customer is to be engaged and involved during every step of the project.
- Quality: Traceability of requirements and review & audit are the two important keys to take care of the quality of a project.
- Finance: Include every bit of expense in your budget. Small skips might create havoc at a later stage.
- Schedule: A schedule is nothing but demand versus supply. Ensure to scrutinize each demand before approval and then its supply counterpart being adhered to in time, quality and quantity.
Top 10 Posts
There are 144 posts for the year 2015. Top 10 posts are based on the readership. Every post has a different count of readers. The count varies from post to post. Some posts do much better than other posts. My top 10 posts for the year 2015 are mentioned below. The blog entails posts on project management, quality assurance, business management, and mobility. Mobility, cloud computing and green IT are the upcoming trends for 2016.
The trends are changing fast. Technology is changing quite fast. Running hand in hand with the changing technology is important. Businesses need to cope with the rapid changes happening. Barriers are reducing. The internet has removed the physical barriers. People are connected to each other through social media. Even the professional networks online are spreading quite fast. Technology has transformed life in a big way. Business and technology amalgamation is much better now. In fact, business process automation has become a prime key for businesses. Any business process without involvement of technology finds difficulty in its survival.
The posts below are on varied topics. Some would be related to changing technologies. Some are related to project management and its various aspects. Some other posts are related to quality assurance. Let us look at these posts.
My Top 10 posts for 2015:
- What is a Testing environment for software testing?
- Seven Key Factors for Business Process Management
- Improvement in Quality never ends. There is always a scope of improvement in life…
- Eight Goal Settings for Software Developers
- Ten Differences Between Project Manager and Project Leader
- Twelve essential Steps of Software Testing Life Cycle (STLC)
- Timesheet – its purpose, use and importance
- Five Emerging Trends Of Information Technology In 2015
- 10 Skills to make a perfect Project Manager
- Top 20 End Objectives of any Software Project
Make In India is the initiative by Prime Minister of India
20 years back Samsung started its journey in India in 1995. It all started in a single room and just two employees. Today, in India, Samsung has two factories, three research and development centers, a big brand name, a design center, and around 50,000 employees. Probably this is among the largest sales and service networks in the country. A time to celebrate for Samsung on completing 20 years of ‘Make in India’ and ‘Make for India’. That is not the end. The journey is still on with full thrust for the next 20 years and beyond that. The journey comprises of consumer-led innovations and a theme of the prosperity of all stakeholders. Samsung Completes 20 Years Of Make In India Innovative Products
Samsung is among the most trusted brands in India. It is on the top of smartphones list in terms of variants it offers, the customer base and the speed at which it launches its new products. As per Samsung, it is time for its consumers to celebrate the occasion. Samsung is like Maruti in cars. There would probably no location in India where Samsung customer or its support is not available. Does this all make Samsung a truly Indian company at heart?
As per H C Hong, President and CEO of Samsung India the last two decades have been full of excitement not only for him but for the entire team that is engaged in building Samsung India. In these 20 years Samsung has not only built a storng base in India but have also been able to grab millions of customers and thus becoming the largest multinational corporations in India in terms of revenue. He gave credit to his entire team for this great achievement and a journey of glorious 20 years. Everyone, including Samsung employees, partners and customers were appreaciated by him for a wonderful journey. The trust that Samsung has achieved in these 20 years has been phenomenal.
Samsung is on the top of the ladder in terms of sales of many of its product range like mobile phones, Refrigerators, ACs, panel TVs and Microwaves. The credit goes to its revolutionary technology, well-researched products and innovative leadership.
Project Execution must follow a path to perfection
This was a perfect project execution I witnessed at UCMAS 2015. Recently, I attended an event at Delhi University Indoor Stadium, just a couple of days back. The event was at national and international level organized by Universal Concept Mental Arithmetic System (UCMAS). The international headquarter is in Malaysia headed by Prof. Dr. Dino Wong who is the Founder and President or UCMAS International. UCMAS India operations is headed by Snehal Karia. Snehal, in addition, also handles Canada, US and Mexico operations. He is CEO for all four countries. UCMAS organized its 20th international (UCMAS 2015) in India which has been organized outside Malaysia for the first time. And it is 14th National Level UCMAS Abacus and Arithmetic Competition 2015.
The first round on 5th December started with 1,400 students in the indoor stadium. All 1,400 competitors were from various levels and had 8 minutes examination to be completed with the help of Abacus. Each level student had a different set of 100 to 200 questions. Wonderful thing is that as the students grow in levels their need for physical abacus goes off. By this time they build a virtual abacus in their mind. There are questions of addition, subtraction, multiplication, division, square root, cube root and so on, depending on the level of the student. All arithmetic questions are solved by the kids between the age of 4 to 15 years in a split of a second.
Managing 11,000 students from 57 countries is not a small job. These overseas and other states students are accompanied with their parents whose count goes to 25,000 in addition to the kids and organizers counts. There were 5,500 students from 22 states of India.
Continued from the previous post.
This is not all. There could be many more points like this that you need to introspect before finalizing a project management tool. In the nutshell just remember that there should not be any key points that are not taken care by your tool and you need to keep a track of those in a separate way. That might make your task quite cumbersome.
Project Management Software – A wise step
The budgets have been squeezing, the team size is getting smaller, but the number of projects is continuously increasing in any business. A demand of increase in efficiency of the project manager is increasing tremendously from the business side and this, in turn, impacts the whole team’s working on a project. A project manager needs to be quite intelligent in choosing a project management software to track and manage his projects.
It was Microsoft Project that was only the single option available in the market around a decade ago. But gradually many other project management tools jumped in the foray that are not only cost effective but are as good or rather a better choice. Project Management software like Trello, Podio, Wrike, Volerro, Zoho, Jira and many more are there that are available today as a better option. It is not that Microsoft Project is not effective. But then you have a choice among others that are equally good to use and manage your project portfolios.
What does a Project Manager need to know so as to choose the best tool available? Here are some of the key points to note in that direction:
project management tool or software? There could be many reasons for that, but then you need to be clear about all those factors. Obviously, you cannot try all before arriving at a conclusion.
This post is a part of four posts of the series – 20 Great Lessons For Project Managers From Marshall Goldsmith. This is the concluding part.
15) We tend to refuse to express regret at the time it is required. In fact, we try to avoid it all the time and forever.
This post is a part of four posts of the series – 20 Great Lessons For Project Managers From Marshall Goldsmith. This is the part III.
This post is a part of four posts of the series – 20 Great Lessons For Project Managers From Marshall Goldsmith. This is the part II.
Here are the 20 gems:
This post is a part of four posts of the series – 20 Great Lessons For Project Managers From Marshall Goldsmith. This is the part I.
What Got You Here Won’t Get You There: How Successful People Become Even More Successful by Marshall Goldsmith is a fantastic collection of 256 pages and is a bouquet of learning for Project Managers across the globe. The title itself says a lot. You cannot win each battle with the same strategy. Every battle has to be brainstormed so as to formulate a suitable strategy. Each project is a battle for a project manager. An off-shore project would require a different kind of strategy as compared to an in-shore project. A CRM project would be a different ball-game in comparison to a project related to ERP.
This wonderful book has multiple magical gems that can transform your life from a project manager to empowered project manager. There is a fantastic learning in whatever Marshall Goldsmith is trying to convey in What Got You Here Won’t Get You There: How Successful People Become Even More Successful. It is simple to understand but slightly difficult to absorb and more difficult to adhere to. By the time you are able to adhere to these points, you are a totally transformed project manager who will look at everything with a different perspective. Marshall calls these gems as self-defeating factors which stop you from reaching next level in your profession while you have all those capabilities that are required to reach there. Why I call them gems is because these are the critical points to understand. And any learning that helps in delivering your best and is applicable everywhere in your life, throughout, is a gem.
We will be discussing these gems in the next post.
Webair introduces a new improvised Cloud-based disaster recovery solution by adding Zerto, a VM-centric (Virtual Machine Centric), a hardware-agnostic solution that provides a fully scalable replication services along with off-site backup. This enhanced cloud-based disaster recovery-as-a-solution (DRaaS) is powered by Zerto that is a proprietary solution from Webair. This is a fully managed cloud-based colocation and managed solution. With the addition of Zerto, the solution now ensures replication of all sensitive data and applications in a real-time environment as well as its recovery in case of a disaster, system failure or data loss.
Webair is an award-winning globally acclaimed DR (disaster recovery) and BC (Business Continuity) enterprise solution for VDC (virtualized data centers) and cloud servers. The solution enables its enterprise customers to recover and restore their data and applications remotely in a fast and efficient manner. This works magnificently irrespective of the critical data and business applications residing in an on-premise data center or in a high-performance cloud environment from Webair. The solution is well adapted by healthcare organizations as it complies with HIPAA-HITECH requirements.
Webair’s solution ensure that its customers meet their all requirements related to continuity and compliances. There are differentiated service levels available along with an RPO (Recovery Point Objective) of seconds and RTO (Recovery Time Objective) of minutes. As Zerto is powered with its hypervisor-based data replication software, the customers are able to have a dashboard of RTOs and RPOs with real-time monitoring with which they are able to manage and control in an easy and efficient manner. It can be automated to an extent that all tasks are taken care of by itself so as to ensure faster recovery in case of a disaster. With the help of APIs (Application Program Interfaces) you can intergrate it well with any third-party services to automate or enhance nay further required changes or notifications/ alerts.
The sturdy solution has been well accepted by various critical industry verticals like healthcare, ecommerce and financial services. The enterprise using Webair solution for last so many years are now assured about their digital assets with the additional power of Zerto.
Starting this Sunday, T-Mobile in U.S. has started a new service Binge. With T-Mobile Binge, the users can stream TV shows and movies of their choice via such services like Hulu, HBO Go and Netflix without any bit of data consumption. It means all such high data consuming streaming will now be happening for free without impacting on the data plan. As we know video streaming is the most data consuming service that spells most data charges to its users. The users of T-Mobile now will not have to pay for data charges when they are using heavy data streaming services to receive high-definition movies and shows.
The T-Mobile customers will be able to watch the movies and TV shows of their choice with resolutions of 480 pixels and above. The service will allow them to get streaming services from a large number of streaming service providers and this streaming will not consume any portion of their data plans. Sling TV, ESPN, T-Mobile TV, UStream, DirecTV, Netflix, HBO Now, HBO Go, Hulu and a lot more are part of this list of streaming service providers either in the shape of movies, or TV shows; or both. The unique set of plans by T-Mobile’s new Simple Choice Amped plans need to be subscribed to avail this service.
T-Mobile named this new service as ‘Binge On’ in which the users will get continuous streaming with unlimited access to the videos and streaming services from a large number of streaming services providers. There are many more features and service providers in the pipeline and shall be revealed gradually. This service ‘Binge On’ goes exactly in lines to T-Mobile’s already launched Music Freedom that allows its customers to stream music from almost all known companies like Spotify, Songza, Pandora, iTune Radio etc. Here also the data charges are nil.
The first Non-US based brand that has honored with Twitter Emoji is Indian government’s #MakeInIndia campaign that is creating waves worldwide and among all MNCs present in India. This is a great effort from Twitter to promote India as a Global Manufacturing Hub. The design of this emoji consists of a black loin on an orange background. This design actually is a version of the national program’s official logo. This emoji now will appear next to the #MakeInIndia hashtag in any tweet worldwide.
The new emoji is a symbolic presentation of the successful brand campaign on Twitter. There are more than 500 million impressions on Twitter this year to promote India as a great hub for foreign direct investors for the transformation of the country into a manufacturing hub having global standards. Nirmala Sitharaman, the Indian Minister of Commerce and Industry visited Twitter’s global headquarters situated in San Francisco. The Minister was hosted by Twitter’s senior executives that included Shailesh Rao, Vice President, Asia Pacific, Latin America nad Emerging Markets; and Parminder Singh who is Managing Direction of India, Southeast Asia and the Middle East North America. The global launch of #MakeInIndia emoji was commemorated on this occasion. A meeting was held between the Minister and Twitter’s CEO, Jack Dorsey with an agenda of discussing the importance of India as a strategic growth market and how Twitter can be a value addition factor in promoting India’s brand to the rest of the world.
As we know as per the current rating given by Brand Finance, India is world’s 7th most valuable nation brand. #MakeInIndia program was launched by Prime Minister Narendra Modi last year as one of the top global initiatives for the Indian government in 2015. The #MakeInIndia brand campaign had more than 300 million impressions on Twitter and more than 24 million engagements in August and September 2015. The top three markets for the global #MakeInIndia conversation on Twitter are the U.S., the U.K. and Japan with 95% neutral-to-positive sentiment. Positive Tweets are three times higher than negative ones. Comparatively #MakeInIndia brand campaign also has quite high engagement rates and per engagement cost is also quite low than global campaign benchmarks on Twitter.
Nirmala Sitharaman, The Indian Minister of Commerce and Industry reportedly said that the ‘Make In India’ becoming quite popular among the global business leaders and Twitter has ensured to be an effective and important medium to help to tell this immensely engaging story to an impressive global audience. The results of this campaign and drive have been quite a resultive with the ‘Make In India’ and ‘Ease of Doing Business’ programs making India the #1 investment destination globally. Twitter has proved to be one of the efficient ways to shine a bright light on India’s visible power as a hub for global manufacturers.
Deloitte Tech Fast50 India 2015 award was launched in 2005. This is its tenth anniversary celebration year. The award is conducted by Deloitte Touche Tohmatsu India LLP (DTTILLP). This is an integrated Asia Pacific program that is engaged in recognition of the fastest growing and most dynamic companies (public and private). The wide spectrum of this award covers all areas of technology like internet, biotechnology, medical, scientific, computers/hardware, software etc. The primary factor of identification of winners of fastest growing technology companies in India is on the basis of percentage revenue growth over past three financial years.
DreamOrbit Softech is an Innovation Driven Software company engaged in enterprise level cloud, analytics and mobility solutions. The client vertical of DreamOrbit consists of logistics, transportation, supply chain industries. Currently, there are 70 clients from all across the globe. It has established its name as a specialist transportation technology company. DreamOrbit is the top company to provide cutting edge technology solutions and consulting to the unorganized transportation section that is largely spread all across.
With a phenomenal 251% growth, DreamOrbit has won this year’s Deloitte Tech Fast50 India 2015 award. The award recognizes the top 50 technology companies in India in terms of fastest growth. From 37th rank in 2014, this year the company is able to gain a substantial jump and gain 22nd rank. Sanchit Jain, CEO, DreamOrbit pays credit of this award to the customer-focused problem-solving approach by his team and the cutting edge technology adopted to solve real world problems of their customers. DreamOrbit has grabbed this award for the second years in a row.
DreamOrbit clients are spread all across the globe in Europe, Australia, India and the U.S.
SPECTRE is the latest (24th) James Bond movie released in the US on November 6, and worldwide, a little earlier, on October 26. The global fascination with James Bond and an increasing tourism trend worldwide has leveraged VisitBritain to launch a fresh campaign in parallel to the movie launch. The campaign is known as Bond is GREAT Britain film tourism campaign. This goes in partnership with Metro-Goldwyn-Mayer Studios and Sony Pictures Entertainment. British brands like Jaguar Land Rover is already known for premium quality, design, innovation, manufacturing and technology.
SPECTRE is the 24th James Bond adventure from EON Productions, owned by Albert R. Broccoli. The Bond is GREAT campaign has been kicked off across more than 60 countries. The whole drive is to encourage Bond fans to choose Britain as their tour/holiday destination. Britain is the home of Bond and the motive is to show the world what makes Britain GREAT. This is not the first time that VisitBritain has partnered with Sony Pictures Entertainment and MGM (MEtro-Goldwyn-Mayer) Studios to collaborate with Bond Franchise to pump in more international tourists coming to Britain. Per year inbound tourism to Britain is valued at GBP 26.2 billion. It is mainly the British culture and heritage that attracts global tourists.
SPECTRE is showcasing some of the iconic locations of Britain. The conglomeration of Britain’s historical and cultural tourism’s attractive offers along with its superlative expertise in film production facilities and talent is the major strength of Britain in attracting film-makers. It will be a mix of print, digital, social media, outdoor billboards and a global competition that will compose of this campaign. There is also an exclusive ‘behind the scenes’ coverage available on VisitBritain.
Koenig Solutions Ltd. is an entirely different world in its own. It’s a world of freedom, happiness, results, trust, self-competition and dedication. Serving to a customer is like a prayer here. Results overrule processes here. You don’t need to be a slave of processes as an employee to cease producing results for the sake of processes. You are the king of your territory.
When I said Koenig is the world in its own this is what I meant. For all their overseas students traveling to India for their courses, the moment they land at the airport they have to forget every tension of travel, stay, food, laundry, money exchange etc. Everything is taken care by Koenig. Own stay, own organized transport logistics, own laundry process, own gym, own money exchange center, a weekend excursion and entertainment programs, states of the art training process, and a lot more. That is Koenig world’s beauty.
The training process is one on one, in a small group, in a standard classroom model, remote education, at home at any location in the world and any other method you can think of. Any day at least one-third of their trainers is at any of the airports in the world, in transit, either returning back or teaching a client place. The classrooms are none less than any international standards. Training model is based on more of hands on than theory. There are many established over occupied trainers who have a long waiting list of students. These students are specific to learn from these respective trainers only.
Koenig is a successful internationally acclaimed institute. They have as many numbers of students in Europe as in Africa. In India, they carry only B2C model. There is no corporate who does not know Koenig. This success and name were not there for initial years of the launch of Koenig. The success story has a lot of cultural development, ethos, dedication, grooming and mentoring behind it. The whole credit goes to Rohit Aggarwal, Founder & CEO who is a man believing in Karmas, ethics, trust, respect, walk the talk and Indian culture.
There is no IT course related to corporate world’s requirements that Koenig does not provide. All the courses are of international standards with modern day technology imbibed in it. Trainers are highly competitive, classrooms are will equip and all facilities are provided. The focus here is only one – Customer. If a student is not satisfied at the end of the course there is a complete fee return, no questions asked; or an option to redo the course at no additional cost.
Training imparted here pertain to Microsoft, Oracle, Ethical Hacking, Cisco, Dynamics, VMWare, RedHat, Citrix, PMI, SAP, SAS, SalesForce, Hadoop etc. More than 60,000 students have been certified. Koenig Solutions has 30+ training partners and 350+ world class trainers.
Recently the hectic visit of Facebook founder and CEO Mark Zuckerberg to India comprised of many speeches, meetings and a personal visit to see Taj Mahal. Three days back he was in the prestigious Engineering Institute in Delhi – IIT Delhi to talk about net neutrality. A couple of days back, on Thursday, he was in a luncheon meeting with political and industry leaders to discuss a number of matters and the controversial issues of net neutrality and zero-rating were part of this bouquet of matters to be discussed.
The eminent leaders who were present in the discussion were Anurag Thakur – Chairman of Parliamentary Standing Committee on IT, Rakesh Garg – Secretary of Department of Telecom, Derek O’ Brien – Trinamool Congress Member of Parliament, Rajeev Chandrashekhar – Member of Parliament, A Didar Singh – FICCI (Federation of Indian Chambers of Commerce and Industry) Secretary General, Amitabh Kant – Secretary – DIPP (Department of Industrial Policy and Promotion).
The role of technology, regulation and policy in steering access to the internet is very crucial. There are certain known and unknown issues and concerns relating to net neutrality as well as zero-rating. Internet.org and Free Basics was one of the detailed highlights by Mark Zuckerberg. Other hot points of discussion revolved around social media and e-governance. As we all are aware that Facebook and Free Basics (the name has recently been changed from its earlier name Internet.org), is an initiative of Mark Zuckerberg to provide free internet including a bundle of basic websites to the developing countries. The initiative has been strongly opposed by cyber activists who said this is a violation to the fundamental needs of net neutrality.
The fundamentals of net neutrality state that there should be no discrimination among various websites and their availability to the internet users. The same goes valid for an entity in internet traffic flow. The payments to service providers and telecom operators should be differentiated on the basis of them. Mark Zuckerberg stay committed for affordable access to the next billion users from various developing countries, of which India comprises of around 250 million.
IT Governance Ltd. is engaged in providing books, training, consultancy and tools for IT Governance, information security, risk management and compliance. The is one of the known single-source with a provision of providing such a wide spectrum solution. The company has a great command over providing solutions for cyber security and IT governance for any size businesses and public sector. IT Governance is only successful when the IT issues are discussed with the top management in non-technical terminology. The top management is not ready to listen to the terms that they need to learn and understand. They need a talk that is business oriented and not that is full of technical terms. The customer base of the company is almost in every part of the globe. They have customers in Europe, the Middle East, Asia, South Africa and the Americas.
IT Governance has recently launched survey about preparedness related to Data Protection Regulation. This survey demands information on how an organization is preparing for the launch of EU General Data Protection Regulation. It is more than three years this regulation is being discussed and its target line has been postponed many times. Over 3,000 revisions have been applied from the date the EU Commission launched privacy law for the EU during January 2012. Current finalization date for the regulation is early 2016. AS there are more and more corporate and government data breaches cases are coming into light, the draft needs to be finalized at the earliest. Organizations are not in a position to just wait and watch. The draft Regulation proposes penalties for the data breach to an extent of Euro 100 million limiting it to 2-5% of turnover.
That is why the survey becomes more important for the businesses to act upon and assess their readiness towards the much-awaited Regulation. The draft Regulation specifies the definition of personal data and the importance of a data protection officer (DPO) within an organization. Any business having more than 5,000 data subjects is bound to appoint a DPO. There has to be a regular privacy risk impact assessment and if the mandate is not followed properly there will be penalties. Same goes true for data breach notification regulation. There are important terms to understand like the right to be forgotten and privacy by design.
The Regulation is mandatory to adhere for all European companies and all non-European companies that do business in the EU. All such companies must participate in the survey and in return they will receive a copy of the final report.
Project Management For Beginners: Proven Project Management Methods To Complete Projects with Time And Money To Spare by ClydeBank Business is a must read book or a must-listen audiobook. This has been among the top bestsellers on Amazon. Any project manager would like to adopt proven strategies for successfully running and closing any type of project under pre-accepted limits of time, budget, and resources. But that is what usually does not happen in real life. That is where this book becomes handy to get the keys to master unchartered areas.
Project Managers are highly in demand and it is apparently visible that all project managers do not fit in the area of skillset requirement. Theoretically a project manager might be quite strong in knowledge but in practical hardly half of them qualify. Project Management is a science because technical analysis is involved and the methodology itself requires scientific approach but then on top of it there is an art of managing a project, which is very important to understand and learn. Almost every organization needs project managers as it is not only a software design company or an It company that needs project managers. Project Managers who excel in their journey don’t find any obstacles in reaching the top of the ladder of their career upto even C-Level.
To excel in this journey, a project manager has to be strong fundamentally. A project manager must master in budget creation, scheduling and scoping. Understanding project risks well in advance and mastering the art of mitigating those risks is something very important for a project manager. In this book Project Management For Beginners: Proven Project Management Methods To Complete Projects with Time And Money To Spare by ClydeBank Business you will learn exceptional management techniques which are very critical in terms of mitigation of project risks and ensuring a successful journey to its timely closure.
Managing and controlling a project are two different aspects and as a project manager you must understand it well. Once you master all these essential project management skills and keep brushing your weapons, nothing can stop you in becoming a successful project manager who is able to complete any kind of project. There are always anticipated and unanticipated threats that come in the way of a project and as a successful project manager you must master to overcome these barriers.
Project Management For Beginners: Proven Project Management Methods To Complete Projects with Time And Money To Spare by ClydeBank Business is not only an excellent book for project managers at any level, for aspiring project managers and for those who are preparing for Project Management professional exams. Some great learning come through this book when you objectively understand the difference of managing a project and managing it efficiently. What all ingredients you need to break all the barriers.
Twitter recently launched Brand Hub to provide Advertisers an array of deep insights into their brands. This is something unique, innovative, much practical and realistic scenario for advertisers. Brand Hub provides first of its kind insights to the advertisers to take control of the story around their brands. Millions of tweets are done from all across the globe which are related to one brand or the other. Each tweet if tracked and analysed in a rightful approach can bring in a lot of insights for the advertisers or the brand owners to learn the impact of it. It can also bring in a lot of information about what exactly customers, influencers and prospects are thinking about their product and how much of it is having a negative or positive impact on the brand.
Till date, brands are always striving this kind of realistic analytics so as to take right kind of decisions and actions in order to elevate their brand image. One thing to keep in mind is that no auto-generated analytics is hundred percent correct. It always requires an extra pinch of common sense and manual intervention to draw out more fruitful results.
Brand Hub is claimed to be the most intelligent analytics tools added recently in Twitter’s kitty to offer to its customers. Brand Hub helps its customers understand their key audiences segments, trends related to their brand’s conversation happening online, the overall share of conversation and a lot more. It comes in real-time and is a 360-degree analytics to provide deeper insights about brands and a great amount of learning so as to take appropriate actions and further find out the impact of those actions taken.
The major insight segments are as below:
TrueVoice is Twitter’s in-house production. It is an advanced metrics and is a powerful tool available within Brand Hub. This tool helps advertisers to track their share of conversation in a real-time environment. The share of conversation of a brand happening on Twitter can be correlated with their overall presence and the amount of engagement. A recent research claims that the brands having a higher number of mentions have higher possibility of a direct increase in their sales. Twitter does it in two ways. To provide an insight of real impact it analyses not only the brand presence on twitter but also of its competitors thus providing you what portion of total impressions does your brand carries.
With the help of this tool, an advertiser is able to get high-level insights about the engagements and volume of your brand on Twitter. It displays numbers – the number of people actively talking about your brand and geographic and other details of people. It bifurcates key influencers tweets from the rest.
Conversation tool helps advertisers in knowing how their brand is being discussed on Twitter. This further brings insights about brand loyalty, brand recognition, purchase intent, categories of prospective buyers etc.
After a successful beta drive and a positive feedback from major brands, Brand Hub is now available to select large and medium sized brand advertisers in most of the English-speaking countries. You can get further information on official Brand Hub page or the Analytics page on Twitter.
The 5th Edition of Samsung Innovation Awards was held at the prestigious IIT Guwahati on 28th October. It aims to encourage young innovators to motivate them in pursuing their brilliant ideas in real life scenario. The well-captured ideas by the young innovators that are powerful to be adapted in practical production scenario to benefit masses are chosen to be awarded in this award ceremony held every year. Samsung Innovation Awards 2015, the 5th in the series was held recently at Indian Institue of Technology, Guwahati, one of the premium technology institutes of India. Guwahati is the easternmost city of India.
Samsung Innovation Awards intends to recognize and reward innovations that have a potential to revolutionize the life of masses in the society. The award aims at motivating the young innovators so that they further pursue their innovation to bring it to everyday living usage. The first prize was given to the team who brought out an innovative mobile application for the hypernasality assessment in cleft lip and palate (CLP) patients. The team comprised of Vikram CM, Sishir Kalita, Akhilesh Dubey who developed this wonderful app with the assistance of their Professors SRM Prasanna and Dr. Abhishek Srivastava.
The other recipient of the award was to the team that innovated Hybrid Assistive Wheelchair Exoskeleton. The team comprised of Tanmay Shankar assisted by his professor S K Dwivedy. And the third team to get this award was the team that brought out a GSM based automatic cooking machine that is developed by Manas Das, Bijay Manali assisted by Prof. S Bhattacharya. The awards were presented by Dr. Aloknath De who is Senior Vice President and CTO (Chief Technology Officer) in Samsung Research and Development Institute, Bangalore, India.
There were seven teams in total out of an overwhelming number of applicants that were chosen as finalists. These finalists were given a chance to share their ideas and innovations among the eminent jury that comprised of Dr. Aloknath De, Dr. Hemant B Kaushik (Chairman Technical Board, IIT Guwahati), and Dr. Anupam Saikia (Associate Dean of Academic Affairs, IIT Guwahati). The top three awardees got an award of INR 2.5 lacs (Rs. 2.5 lakhs). The rest four finalists received a prize of INR 40,000 (Rs. 40,000) each. In addition, all the seven teams will get full assistance from Samsung R&D Institute, Bangalore to productize their innovative ideas.
It was a difficult task to shortlist seven finalists out of 41 participating teams. The main ideas that were taken by various teams were to bring out innovative results in Assistive Solutions for the Differently Abled, Infotainment, Digital Services, Smart Homes/Buildings, and Intelligent Personalization for Smart Devices.
The competition witnessed a magnitude of path-breaking innovations, shortlisted from 41 entries down to 7 most impactful ones. The innovative product ideas and solutions were from across themes, including Assistive Solutions for the Differently Abled, Smart Homes & Buildings, Infotainment, Digital Services and Intelligent Personalization for Smart Devices. It was the degree of innovation, usability, relevance, feasibility and overall impact on the society that mattered most while selecting the finalist’s ideas.
One thing that comes to my mind is that why SRI-B (Samsung Research and Development Institute – Bangalore) has limited itself only to IITs. It is the need of the hour to go beyond and hunt for the youth there in urban who are short of proper guidance and assistance but still have some wonderful innovative ideas to imbibe in real life.
Note: This article is in two parts: This is the second and concluding part. you can read the first part of this article COAI Reacts Sharply To TRAI Regulation On Call Drops – Part One.
On the other hand, TRAI has observed that the improvement in the QoS (Quality of Service) and call drop is almost negligible against the claims. This observation is based on the second drive test done by them in September 2015. The test drive results do not match with the reports submitted by telecom operators to TRAI. In fact, there is a gap in both. The test drive has been by TRAI only in two cities – Delhi and Mumbai. Based on the data of these two cities, TRAI has extrapolated the results of other cities. On the other hand, the regular reports submitted by telecom operators to DoT is more realistic and is pan India.
There are certain burning questions that DoT and TRAI need to resolve before blaming the telecom operators completely for the issue of call drop. Some of these are based on – the issues regarding call drop that are beyond the control of telecom operators, site unavailability, non-operational towers tower sealing by local administration, license conditions that are not at par with the commitment of 100% coverage of service area or in-building, RoW (Right of Way for in-building issues, TRAI rulings etc.
Because of unclear regulations regarding implementation are creating confusion, ambiguity and reconciliation problems. For instance, it is difficult to ascertain if the call has dropped from the call originator’s network or the call receiver’s network when both are on different networks. In this case, both will feel that the problem is with their respective network and hence the claim will have to be settled by both operators for their respective users whereas the fault is of either or both the network operators. This will definitely create confusion and chaos rather than bringing in a simple solution, thus making the situation more complex. This also would require a big change in the system and automation process to intimate the customer about call drop and compensation details, which looks unrealistic and cumbersome.
COAI’s Director General Rajan S Mathews feels TRAI’s decision is not in the right direction as it is not solution focused. This is rather more focused on the penalty or the problem that could never lead to the right solution in the wake of lack of proper infrastructure in place. The main focus should be on network infrastructure, cell towers smooth functioning, adequate and affordable network spectrum, educating the consumer, smooth government functionaries, lack of cell towers, delays in approval for installing sites, power supply issues, fibre cuts, and licensing & renewal issues.
Note: This article is in two parts: This is the first part.
COAI – Cellular Operators Association of India, formed in 1995, is an NG (non-governmental) society. It’s vision is to bring India to the top of global leaders of innovative mobile products, services and communication infrastructure. One of the main targets of this registered society is to achieve a national teledensity of 100% which includes broadband.
A recent regulation on Call Drops by TRAI – Telecom Regulatory Authority of India, is impacting all telecom operators in India in a big way. But probably, that is the most practical approach taken by the Government. The proposed regulation says that all telecom operators are bound to compensate their respective consumers for call drops for Re. 1 per call drop, up to a maximum count of three call drops per day. That way it will not only become mandatory to keep a track of call drops on a daily basis – per consumer wise, but it will also require them to keep their accounting process intact for the payable, paid and unpaid amounts. COAI though agrees that the problem of call drop is high and is genuine, but this solution is not the right one to address the issue.
COAI confirms that in recent the network quality has improved across all circles in India as per the data shared by the telecom operators with the DoT (Department of Telecommunication, Government of India). There has been an investment of over Rs. 50,000 crores on telecom infrastructure and telecom spectrum during the year 2014-15. Around 70,000 additional cell towers have been installed by the telecom operators during last 6 months to enhance connectivity, increase network coverage and proper capacity.
You can continue reading the second and concluding part of this article COAI Reacts Sharply To TRAI Regulation On Call Drops – Part Two.
It is worth noticing if one of the leading telecom service providers takes some innovative steps towards redefining data consumption. And in this direction the same telecom service provider shuffles the whole equation of data consumers in a country. That is where Aircel comes into the picture in offering multiple industry-first data products. Aircel recently launched first of its kind, a unique concept in Paper Recharge in accordance with the increasing e-commerce. Aircel also introduces an industry first program in terms of partnering mobile insurance partner company – Ingram. On top of it, the telecom giant has associated with NexGTV in the wake of offering speedy and affordable video streaming with latest state-of-the-art technology.
Data is one of the primary needs when you talk of a smartphone. The increase in smartphone sales automatically indicates increasing demand of data packs. The data pack offers must of user-friendly so as to cater to their needs. To cater to this increasing data consumption in India, Aircel has come out with very serious and user-friendly offers that are going to change the whole gamut. Aircel’s three partnering in this context is worth mentioning. Partnering with Snapdeal, one of the leading e-commerce portal, is a clear cut indicator to provide a whole new world to the e-commerce savvy gen-y of the country. Each user can personalize it as per his or her liking and the kind of offers that interest. Second partnering is with Ingram, a mobile insurance provider. Third is their partnering with NexGTV. NexGTV is a mobile TV portal with the latest technology to provide well curated customized content to its customers.
There has been 55% increase in smartphone user base in India in 2015. If you talk of Aircel consumer base, there has been 75% increase in their 3G users. It clearly shows the more demand for data usage in India. The smartphone users want to stay connected all the time by staying online. Aircel has made it easier for its consumers (existing as well as new) to be online in a much easier way. For all online shoppers and/or data users, Aircel is providing Paper Recharge through online e-commerce portal Snapdeal. The consumer can do this as a routine online shopping by choosing from two packs of values Rs. 402 and Rs. 602 respectively. With COD (cash on delivery), the user is first provided the voucher in physical form on his/her doorstep and then the payment is collected.
With Ingram, the unique partnering is another industry-first drive where the consumers get Aircel Cover Plus. When a consumer buys a new smartphone, there is an offer of getting it covered for insurance within seven days of purchase. The two kinds of insurance coverage available are – Accidental and Liquid Damage. For instance, if the value of the smartphone is upto Rs. 10,000, it can be bundled with a pack of Rs. 499 in which Rs. 1200 worth of offers are bundled for the user. The bundle of offers include 1GB Aircel data for a period of 3 months. Similarly of the value of a smartphone is upto Rs. 55,000 then the user can go for a Rs. 799 pack that will include 1GB of Aircel data for a period of 3 months. This will also include Premium Anti-Virus.
To enjoy NexGTV the consumer needs to spend just Rs. 749 for a 3-month subscription that covers 1GB Aircel data every month. This subscription is bundled with more than 130 live TV channels and 2000+ movies.
If I say transparency and simplicity are the key today to sustain in business, it will not be a misnomer. Acquiring more than 300 customers all across the globe and over 40 partners within a short span of three years is not a bad start. I am talking about LeadSquared that has recently achieved its goal of acquiring 300 customers. The company has an immediate plan to raise USD 10 million for the purpose of expanding and building their business. LeadSquared is a leading SaaS company with an aim to provide an end to end acquisition platform to its customers. Since their launch of their business app post beta, acquiring 300 customers must be a happy state telling something good about the app.
The customer base of LeadSquared come from various verticals like Health & Wellness, Education & Training, Technology, Real Estate, and Consumer Services. With already over $1 billion worth of customer acquisition market, the company is still comfortable in managing business requirements from their customers. These requirements are coming from various industry vertical and LeadSquared is quite confident in providing a solid platforms in tackling businesses for their customers. The Leadsquared solution provides a complete platform for customer acquisition that includes Lead Capture Automation, Marketing Automation, Lead Management, Sales CRM and Analytics. The prime focus of this solution is aimed at providing business more fruitful results in terms of conversions. Increased customer base proves that the solution is business friendly in getting objects attained in stipulated parameters of time, efforts and investment.
Nilesh Patel, Co-Founder and CEO of LeadSquared believes that selling their solution is not the business goal. Merely selling a solution does not prove its worth and obligations. Driving actual business results is the prime goal that he feels can help his customers in gaining success in today’s tough market scenario. Few of the key bottlenecks of business have been focused in this solution like lead leakages, poor response time, high rate of lost opportunities, lack of analytics to take concrete business decisions. ROI in marketing and sales efforts has always been a serious concern. The main goal of CRM is not to have a wider but a focused approach that brings in quick and enhanced business results – tangible and intangible – both.
You can visit their website for a clearer picture of the solution, customers, partners and approach. You can also create a free account to understand the product well while using it for your own business.
It was exactly a year before when HP declared separation into two new companies – Hewlett Packard Enterprise and HP Inc. This announcement came in the wake of HP approaching its fourth year of the five-year turnaround plan. So 2015 being the fifth year of its plan, effective November 1, 2015, the two separate companies will come into existence in a full-fledged manner in terms of legal and finances. These five years have seen a huge transformation in HP to reconfigure and rebuild the two separate companies with an entirely different set of goals to achieve. Few primary keys of sustenance being innovation, go-to-market approach, workforce management, and performance.
HP Inc. will henceforth be the market leader in personal devices and printers with complete focus on growing number of innovative products in its foray. Ultimate goal of the company will be empowering its end users to stay creative, interactive and inspiring like never before. 3D printing will be one of its key areas where it promises to bring in innovative solutions. HP Inc. will retain the current logo of HP.
Hewlett Packard Enterprise, on the other hand, will be focused on enterprise solutions by defining the next generation of enterprise application solutions, software, services and technology solutions. Of course, mobility has to be part of it if any solution has to think of survival and sustenance. The goal here will be to deliver something innovative and new with an edge over other similar solutions/ products available in the market. The enterprise solutions company will lead in providing servers, storage, convergence, networking, application solutions, and services. It will also pitch its Openstack Helion Cloud solutions. Hewlett Packard Enterprise will focus more on cloud, big data, mobility, security and IoT. Everything is supposed to be more business centric and customer focused. Some already delivered breakthroughs like Apollo, Gen 9, 3PAR storage solutions, Moonshot servers, HP OneView management portfolio, HP Helion Cloud solutions, are there to vet the promises ahead.
Strategically, in my opinion, this is a good move to do away with a chaos and interference of interests between the two segments – personal and enterprise – within the same organization. This will vouch for much-focused approach and well-defined strategies for the respective target audience. Flexibility, mobility, dynamism, and innovation are the prime keys to build larger customer base and engage them for a long-term by providing a value proposition all the time with changing scnerio in industry and technology.
Lean Six Sigma Quickstart Guide: A Simplified Beginner’s Guide To Lean Six Sigma by ClydeBank Business is written in a simplified and structured manner so as to ensure to bring “first thing first” on the table before getting into the complexities of the subject. The purpose of this book is quite clear. It intends to steer visible improvement within an organization with the help of Lean Six Sigma. Lean and Six Sigma have stayed as quite interesting topics for last few decades and reportedly many organizations have benefited by adoption of Lean, Six Sigma or Lean Six Sigma.
An organization is simple to run but running it effectively, efficiently and by ensuring negligible waste in product and process is a difficult task and requires equally strong brains to run the show. Lean Six Sigma focuses entirely objectively on day to day operations in a way to ensure least disruptions, maximum productivity and continuous enhancement in the processes. Quality has to be at its peak in Lean Six Sigma. If it is not, you will not be able to achieve either desired goals or customer satisfaction. Once you adopt Lean Six Sigma and start improving your processes and quality, there is a consistent increase in your customer’s satisfaction level and to sustain it you need to keep improving your quality and thereby decreasing rejections. Lean Six Sigma Quickstart Guide: A Simplified Beginner’s Guide To Lean Six Sigma by ClydeBank Business explains all this in a quite impressive manner.
Both Lean and Six Sigma depend on statistics for analysis and reporting purposes. Lean Six Sigma is actually a marriage between production philosophy of Lean and process improvement techniques of Six Sigma. Lean Six Sigma talks about going beyond customer expectations thus getting the best out of teams efforts to draw out maximum efficiency. That is where Lean Six Sigma Quickstart Guide: A Simplified Beginner’s Guide To Lean Six Sigma by ClydeBank Business ensures your grip on the subject.
Do you have a real-time management solution of your sales, delivery and after sales workforce that is in the field most of the time? Does your admin team wait for them to come back to their workplace to fill in their day’s status so as to update in management reports and dashboards? Are you able to track the actual course of action of your field staff and get a clear picture of it in real-time, and get a comparison – graphical, statistics, charts – representing what was planned for the day and what is the actual position – at any moment of time?
If yes, then you need to have a look at the Mobile Workforce Management Solution – FarEye – to compare the complexities in your existing solution and the ease & comfort in the solution proposed. If not, then you definitely need to have a look at the FarEye solution, without fail – and experience the sea change it can bring in your business. We all know the changing world scenario in terms of technology and mobility. The world is getting smarter every day to make its business solutions better in terms of getting accurate business reports so as to take right decisions in right moments. We also know very well that how much negative impact delayed decisions have on a business.
Hyperlocal business and Logistics business comprise of a lot of mobile workforce activities and a requirement of quick decisions in order to attain new business, retain existing customers and get quicker & accurate business results. A Hyperlocal business we can easily be related to local retail, healthcare, consumer durables, or financial services. In this kind of business environment, there is a constant need of assign and dispatch jobs that is to be monitored in real-time so as ao take decisions about re-assign and altering/ canceling dispatch in case of changes required due to real scenario differing from the planned ones due to whatever reasons. A right-time decision is more important than taking it at a later time when the action has lost its sanctity and value. Imagine if you are not able to communicate with your field workforce, you and your field workforce would be as good as you are living on two different planets. Communication does not mean talking over the phone, which is not feasible and possible in a business environment. It is about parsing the information at the time of its origin through your mobile app residing on your smartphone when you are in the field.
If your field workforce has a mobile app where they can update their field activities, capture customer feedback, and the team sitting at the back office monitoring it can get the status, job updates and customer feedback in real-time. For the evaluation of the performance of your field workforce, you have a built-in mechanism to assess it any moment of time without waiting for any reports from anyone to come to you. If all data is captured at the right time at the time of its origin in the field, you get whatever you need for your analysis purposes or decision making. A smart solution like FarEye would ensure job dispatching, Auto-Routing, Auto Assigning/ Allocating, and Tracking of your field workers.
On the operations front, there are features of live monitoring, live job updates, real-time coordination, an inclusion of a new request, alteration of an existing request, customer requests/feedback, notifications to customer, alerts to staff. All this brings out a better business scenario for you where you have various results, analytics and reports like digital proof of attempt, mileage and efficiency report, heat maps, job statistics, operational analytics and customer feedback/experience analysis & analytics.
In the nutshell, a smart enterprise mobile workforce management platform like FarEye helps you to closely track and monitor your on-field staff. It helps in streamlining the interactions and follow-up steps in a centralized control or monitoring system. The end result is reduced turn-around time. A smart solution like this helps you to streamline your efforts and brings out the efficient flow of business. This in turn gets your procedural and strategic development getting optimized.
Lean QuickStart Guide: A Simplified Beginner’s Guide To Lean by ClydeBank Business is meant for all persons who know nothing or very little about Lean, persons who have a little knowledge and exposure (working experience), or persons who want to examine their depth in the subject. The book has been carved well in such a manner to ensure that the concepts and ideas behind Lean are well understood. The book prepares you well on the subject to enable you to understand the Lean Business Model in any kind of industry or organization environment. After finishing this book, you will be able to take the Lean approach for all problems you handle.
I have started liking the audio books as it helps me to keep listening to it while on the go. The book has been narrated well by Lucy Vest. Lean, Scrum, Agile, TQM (Total Quality Management), Process Improvement are some of the common terms in use in today’s professional and business world. But what lies exactly behind these words is important to understand. The book talks in depth about the philosophies, concepts, and techniques of Lean business model. You can incorporate these concepts or ideas only once your own fundamentals are thorough. Lean QuickStart Guide: A Simplified Beginner’s Guide To Lean by ClydeBank Business promises to do that for you.
In today’s dynamic world, Lean is one of the most feasible and demanded business operations model around the globe. In that sense, it is good to read (or listen to) this book for all Lean business model enthusiasts from any industry vertical. The book starts with explaining you the important terminologies, and further explains you the six components that build Lean philosophy, the meaning of Lean production (Pill production), Value stream mapping and its significance, how to make value stream mapping effective with the help of tools, and finally the mistakes to avoid while performing your Lean Business Model journey.
Scrum QuickStart Guide: A Simplified Beginner’s Guide To Mastering Scrum by ClydeBank Business is a compelling ultimate guide if you want to learn and master scrum methodology so as to be able to implement it in your organization. Scrum is all about working as a team in a highly collaborative manner in any project arena. Collaboration and communication are the two fundamental keys in the scrum. Scrum methodology works well with any kind of project – IT or non-IT, internal or external, local or offshore, project teams working within the same campus or co-located. Efficiency and Effectiveness are what matters most in any project and that is where Scrum comes into the picture to ensure to fetch the best of both for a project in an organization.
Scrum is a more practical approach as compared to the older approaches like waterfall or relay when we talk about project management methodology. The main focus in Scrum stays on a common goal that ensure project success among a number of cross-functional teams. The book explains well about Daily Scrum and its importance. All the members of various teams working on a project are part of the Daily Scrum to talk about each member’s daily achievements, bottlenecks or obstacles, tasks for the day etc. Scrum enables to bind all teams together forming a single team to move ahead towards a common goal. The concept of Scrum originated from the Rugby Field.
The narration in audible book version of Scrum QuickStart Guide: A Simplified Beginner’s Guide To Mastering Scrum by ClydeBank Business is by Lucy Vest and the modulation and pitch have been used well to emphasize on certain terms as and when required in the book. Scrum ensures to take care of most painful issues that are faced in a project or an organization – like resource allocation, task management, individual and team accountability. The success of a project within an organization lies solely on the approach adopted. When it matters most to talk only about the progress of a team every individual becomes an important and critical unit of the team to achieve success on a regular basis.
Many organizations take Scrum as a very complicated activity but this book helps you to break those barriers as it presents the terms and processes in a very simplified manner so as to make you fully understand the subject to such an extent that you can take an initiative in adopting Scrum within your organization. Scrum, definitely, helps a lot in delivering your best in any kind of projects. It helps you to enhance your project management methodologies. It is always better to take a top down approach while implementing Scrum in your team or organization.
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology is an ultimate guide on strengthening your fundamental knowledge on ITIL framework. The Information Technology Infrastructure Library (ITIL) is a globally accepted framework targeting to fill in the gaps between business requirements and the IT deliverables. The guidelines defined in ITIL framework focus on IT deliveries with higher rate of efficiency. The drive begins with the IT infrastructure design so as to optimize its services as per business requirements.
KPIs (or Key Performance Indicators) is a popular term in the corporate world. ITIL also talks about using KPIs to measure the performance, efficiency and effectiveness of IT unit within an organization or an IT organization itself. ITIL standards or the framework ensures to capture the data related to performance, issues, process adherence; right at its inception so as to ensure that there is a continuous focus on process improvement and enhancement. Since ITIL is a framework, it is easy and flexible to adapt as per the individual organization structure and needs. This dynamic nature of ITIL does not restrict an organization to follow a fixed set of rules and hence thus has always a scope of scalability and flexibility.
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology explains about ITIL in a very easy and natural way so as to make the concepts quite clear by means of rightly quoted examples. The intent of this book is to make its reader completely clear about the concepts and guidelines that build the ITIL framework. So even if you are a part of IT but a rookie in the ITIL field, this is the book that you must refer to for a thorough understanding of the subject. It not only helps you in understanding the concepts but also prepares you to right candidate for the implementation of its guidelines in your organization. So whether you intend to deploy ITIL in your organization or prepare for the ITIL Exam – this is the right book for you. The book is also helpful for non-IT business professionals to understand how the efficiency, performance and effectiveness of IT function can be optimized in your organization.
Overall, ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology talks about principles and philosophies behind the ITIL framework, tools & techniques required to deploy it in a very systematic approach. It also highlights how the deployment of ITIL helps both – IT and the business and hence always bring a win-win situation. The processes and KPIs are well explained and finally there is a word of caution explaining what not to do while the deployment of ITIL framework in your organization.
Today’s world is of web, cloud and mobility. An organization that is more on the on-premise model is bound to be more expensive, having limited mobility and having a higher dependency on internal tech staff which all is quite dangerous and risky. This in turn results into more of firefighting mode than a smooth sustainable model of technology amalgamated with the business.
A wireframe is also known as the screen blueprint or page schema, is a design to represent the skeleton of the page you are planning to design. Wireframes are usually prepared for two purposes. The first purpose is to get a nod from the customer for whom the page is getting designed so as to avoid any ambiguity to rise at a later stage.
Prototyping is basically modelling of the concept that is to be produced or built. It is almost a simulation of the real product in terms of its functioning, workflow and design.
The customer gets a clear cut idea of how his page will appear in real in terms of UI (user interface), navigation and design (appearance). The second purpose is to give a crisp directive to the team of respective designers and developers so move in the appropriate design so as to optimize resource usage and minimize rework. This is the right approach to gel the business requirement with the creative ideas. A wireframe gives a fair amount of idea on the functionality of the page.
Once you have done prototyping and wireframing done and signed off by the customer/end user, there are least chances of getting disruptions in launching the product post design and development.
Let us understand first what do we mean by Intellectual Asset. It could be a piece of code being required to be used repeatedly by various development teams working on various projects. Or it could be the piece of code that is required at many places during the product development within the same project. Doesn’t matter. What matters most is the amount of effort required by different resources to build the same logic repeatedly. It is a loss of resource time. What if you had this piece of code in your Intellectual Assets library in a well-specified manner so that any time any member requires it can just pick and use it in his chunk of coding. These team members might be located at a single place in the same building or co-located in various geographies.
The same logic applied to product user manual, a technical document, some kind of training material. All such properties are usually not taken care of in an organization in a structured manner. Even if some effort is done in building a repository, the further update is not done as and when it happens thus making it an obsolete piece. Such obsolete pieces not only eat your space but also create chaos and confusion.
The amount of effort in building a systematic storage for such kind of intellectual assets not only help you in optimizing your resource usage but also minimize rework. Ensure that the Intellectual Assets are organized and published in a very simple and effective manner for your global teams working within the organization.
If you are planning to move from project management to Agile project management, if you are already in Agile projects or if you are enthusiast to learn about Agile Projects, then it is important to learn about some elements that are critical. Control charts are for controlling obstacles in an Agile project. Obstacles could be related to any are of the project – logistics, financial, administrative, technical, human resource, policies, processes, stakeholders or for that sake management. A lift, for example, became an obstacle for a project team and was pointed out by one of the members during one of their daily scrum standing meeting.
The team member reported that the lift in use is very slow and takes more than required time to reach his workplace on the tenth floor. The issue was raised and was okayed by Scrum Master as an issue to be resolved. it was reported as an obstacle to project progress to the administration department. The admin guys tried all kind of repairing possibilities could find that replacement of the lift with a new one is the only option left. It asked for a big expense and hence the matter reached the Vice President Operations. After a number of further approvals, finally the administration department got a nod to go ahead. Till the new lift came in place, the obstacle kept reflecting in the control chart with a timeline give by the administration department.
That means a control chart is meant for any kind of obstacle hampering the performance of a project team and then once approved as an obstacle, the ownership lies with the respective department to close the issue in a stipulated timeframe.
Coordination and Collaboration are the prime keys of Agile Project Management. Constant and Consistent – that is what it needs to be. There are co-located teams that are engaged in the same project, partially or completely. But all it needs to adhere to is the daily/ periodic rituals of Agile. Product backlog, daily standing meeting, backlog refinement all lead to operational efficiency and optimized whole.
Besides daily meeting that could go in a connected and collaborative manner, there could be a lot more in terms of sharing for consolidation of daily tasks of the teams. There is a mobile application Shoto that is free and has certain matching features that suit our requirements. The requirement is plain and simple and so is the product that matched. The requirement is about sharing of photos clicked in a collaborative way without any efforts, in an automated manner. Imagine there are four co-located teams working on a project. Every team has five members. So in total we have 20 team members working on a project. Shoto helps you in sharing all your project related photos on the cloud so that anyone as part of the project, from anywhere, can have access to these photos. Every contributed photo goes along with date time stamp, location and then the moment you tag people in the pics, the bunch of pics becomes eligible for sharing with them.
Shoto is available on iOS and android that claims that the app helps you finding the unseen photos that you and your friends have taken in your individual smartphones sharing the moments together. The app automatically locates all the pics that are taken together at the same place and time and then it intelligently arranges them together in various albums in a meaningful manner.
This builds up your project photos library in quite an impressing and systematic manner. There are two ways to share the pics. If you tag the relevant team members, the push notification automatically reaches them via message or mail. Otherwise, you can share the album.
The name of this business application says it all. It is about collaborating in an optimized manner with your field force to enable you start delivering better. It is all about enablement, convenience, and collaboration. FarEye is an enterprise mobility platform to help you in managing your mobile workforce and to provide vertical and horizontal transparency across all your field related operations. The application has been widely accepted across various verticals across the globe. Currently, it is performing over a million transactions per day making around 6 customers happy every second. With 30+ clients in 7 countries, the acceptance level is going up in a consistent manner.
In today’s business scenario, Enterprise Mobility is the basic demand of the day. Organizations need a high level of collaboration among its workforce. If you are not having a mobility solution in your organization, you are missing the competitive edge you need to sustain and elevate your success stories. You need to keep your employees and customers motivated and engaged in a most innovative manner so as to gain that extra edge and momentum in your business. If you are able to attain it, then obviously it is going to provide you a great success in your productivity and efficiency thereby helping you in building more success stories. A real-time access to data, status update, alerts is something that you can’t afford to miss. And finally that is what is going to give a positive thrust to your business sales whether you are in service or product industry.
Industry surveys from various well-established analytics experts tell that around 80% of your future profits are bound to come from 20% of your existing customers. In that wake, you can’t afford to compromise with your services to existing customers. On top of it, if you are able to retain 5% extra customers in your kitty, you are probably going to achieve a higher success rate with increase in your profitability in a range of 25-125%. To achieve that you need to be committed to your customers. If your customer validates your commitment then it can result in more than 25% customer retention and revenues. So it obviously makes a lot of sense to hold your non-fruitful and unorganized sales and marketing initiatives and focus more towards customer retention. It is also a proven fact that the organization that focuses more on generating better customer experience are able to elevate their profits by 60% as compared to their competitors. Therefore, acquiring a powerful Enterprise Mobility solution can lead to this successful paradigm shift of agility, customer satisfaction, customer retention, workforce automation, real-time triggers and hence increase in profits and revenues.
A well-managed task force is far better than thinking that increasing your task force will result in better results. Leads not followed well in time can lead to a business loss because if it is not you, someone else will convert those leads that are there in the pipeline in the market. Similarly, management or task force sitting idle and waiting for information to arrive later when the need is NOW can result into chaos thereby bundling up your losses. With the adoption of a sturdy Enterprise Mobility solution can, therefore, lead to a good chunk of your mobile task-force to access critical data well in time and take appropriate action that is needed. Look at the administrative cost that you will save with this with the increase in mobility, accessibility, collaboration and actions.
That is where a well designed Enterprise Mobility solution like FarEye can help you in transforming your business. FarEye has all those features that a good Enterprise Mobility application would need. It is a simplified design with excellent UI (user interface) and a concept of the build cycle. It has a enhanced flexibility of customization. It has a sturdy, advanced and solid security architecture build around it. Some of the worth mentioning features of FarEye are:
Finally, it is always better to have a rugged and well-proven Enterprise Mobility platform rather than opting for an in-house solution that will take ages to build and still would not be able to match the product that is well-accepted in the market. Just think about the key differentiators like customization (efforts and resources), Capex to build and sustain this empire, configuration/ customization, and the expertise to retain/sustain/develop.
If you have an expertise in Agile Project Management, then probably you need to put your hands on some advanced book as this is meant for the rookies, starters and beginners in Agile Project Management. As the name Agile Project Management QuickStart Guide: A Simplified Beginners Guide to Agile Project Management suggests, it is meant to guide beginners in a very simplified manner telling you all about how to manage your projects in Agile way. I prefer audio books these days so as to keep listening to them when being on the move/driving or sitting in a lounge waiting for some business meet to happen. The book is written by ClydeBank Business and narrated by Dave Barron. Narration, voice, and interpretations are quite impressive and easy to understand. Duration of the book is almost 1 hour and 40 minutes.
Just keep one thing in mind while listening to this audio book. Go back and listen again if you skipped few lines or paragraphs or a chapter rather than continuing listening. It is always good to keep previous lesions intact in mind while moving further. Agile Project Management QuickStart Guide is written well with a focused approach to making one understand the different between traditional project methodologies like waterfall approach and the modern agile project management methodology. Agile project methodology always helps your project(s) to stay on track and achieve planned targets in terms of financials, timelines, and deliveries; without compromising quality. Noticeably, Agile project management or agile methodology permits you to entertain as many changes in the customer requirements as you wish as the crux of the game lies on iterations that are small but measurable. The customer is engaged throughout all iterations and after any iteration being signed off the next iteration’s requirements are re-evaluated with the customer before going for its development.
Before you adopt Agile Project Management, it is important to learn its basics that are well explained in this book so as to build a good foundation of your learning on the subject. Understanding the strategies and tools is an important factor before you jump into the real world of Agile Project Management. The book helps you understanding all this in a simplified manner with the help of some good case studies. As the book states, it is important for a project manager to be well organized, having a practical approach and, stay specific & crisp for managing a project in an agile way. The step by step building up approach taken in the book in a precise manner is good in understanding the subject while elevating the level of learning.
Before you finish this book you will be well aware of all the relevant terms and their significance in agile life. Few words like scrum, iterations or chunks, standing meeting, burn chart and so on, you will understand while listening to the various chapters of this book. Total 10 chapters are full of wisdom and a great learning. Chapter 1 starts with the basics of project management explaining what project management is and what its need is. Chapter 2 goes with the history of Agile Project Management. Chapter 3 brings the Agile Project Management on the table where your real journey of understanding the subject begins. And so it goes up to the chapter 10 telling about agile sub-industry that consists of agile professionals and their official activities. Definitely you require a different kind of discipline to imbibe in your teams to follow agile project management for which you need to have a thorough knowledge on the subject.
In one of my recent posts, I raised certain points on how critical it is for your organization to adopt enterprise mobility solution. Definitely, the organization that has a higher number of field staff, can’t afford to live without a mobility solution. Sales and Marketing are in any organization and the people working in this arena are mostly on the move. Then there are top management executives that are also part of the ‘on the move’ group because of meetings, discussions and lot of other activities happening at various office locations. A study shows that if there is more than 20% of your task force in the field most of the time, and if there is no enterprise mobility solution in place, the impact on business is higher in terms of quick actions and faster resolutions. That is why any organization having a good amount of task force in the field need to ensure a good enterprise mobility solution in place.
What all an enterprise mobility solution must provide? Let us discuss some salient features of a good enterprise mobility solution and how it can empower you to transform your business in many aspects:
So, while zeroing on best solution for managing your on the move task force and field operations, ensure to take care of above points besides ensuring that it caters to your business needs as per your process flow. Look at the customer base that will give you fair amount of idea on the versatility and flexibility an available solution can provide.
In next few posts, we will discuss which solution would be better to manage your field task force and related operations – in-premise or on the cloud?
Gunshot or tank shot – what would you term as a better team building scenario. Most of us would term tank shot as a team building tool but what if I say tank shot is a de facto. The team has already been formed, trained and evolved, only then it can perform happily and perfectly. Or would you still count it to be a great platform for building a team and evolving as best performers. You can. In fact, there is no harm in believing in that theory. 4, 5 or 6, or for that sake any number of persons are told to form a team, each one of them being a stranger to all others; and then decide on their roleplays?
Or we fix the team members (all strangers, though, initially), build a team, assign a role to each one of them and then start the show? Will it be a perfect tank shot right in the first go? Or it will take some shots to go waste before arriving at a stage of perfection?
And what is your view about gunshots scenario? Does it have any signals of team building or is it totally an individual player game. My opinion – gunshot is the beginning of team building and tank shot is the ultimate. During gunshot, if your gun does not work all of a sudden when it is the peak of requirement, and another individual lends you his gun, it is the beginning of team building.
Almost 40% of the employees access the business critical apps on the go. This does not mean these apps are available on mobile. It might be, but otherwise the access would be happening on a laptop. Definitely in today’s world the field force at any level would prefer to work on a handheld device – smartphone or a tablet. Any size beyond that would be trouble to manage on the go and would create multiple restrictions.
As per Dimensions data survey, around 80% of the employees having a leverage of working on business apps on the move i.e. using mobility for work have shown their productivity increased by around 10%. Organizations who have adopted enterprise mobility have been able to reduce 80% of their admin related work. A UK-based logistics company reduced the cost of managing their field staff by over 90%. All this is possible only if some well thought of decisions taken related to enterprise mobility, anywhere and anytime availability, leveraging technology power to field staff in a smarter way and above all securing heterogeneous platforms are adopted, implemented and well taken care of.
When you talk of Enterprise Mobility, the most critical elements that it must cater to are – Collaboration that too in a non-disruptive manner, measurable increase in productivity and efficiency, employee and customer satisfaction, and providing an extra edge over the competition. The first factor mentioned is something that is aimed for while the deployment of enterprise mobility. The rest three become automatic derivatives one the first one is achieved.
On similar lines I would be taking it further in next few posts regarding an organization that is a startup but has already stirred the market with acquisition of 30 clients in 7 countries and is catering to over a million transactions per day.
Following are the thought pointers for any business to move in the right direction when going digital whether in terms of business, business promotion or campaigns:
: The barriers of geographies has been cut by the internet. Now two like-minded businesses, consumers, or mix can talk and interact.
: Connecting digitally is much easier and cost effective.
: Every business does not require similar strategy to start and scale-up.
: A well-proven fact.
: Choosing a right partner having a right balance of knowledge of technology and business and on top of it a topping of common sense is a must.
There are many reasons that the digital media spend will increase by over 100% in 2016. With the great technological advancements in Social Media platforms that too with a high amount of versatility is going to give a thunderous leverage to businesses to mark their presence on digital media – online and real-time in no time. Already most of the corporate have understood the power of the internet, networking and social media platforms.
Following are the trends that are going to change the paradigm in a big way:
: More and more businesses and professionals are now moving on FaceBook with their business or professional page.
: With Twitter allowing videos (though short ones) with tweets, it has brought a revolution in the digital world.
: The same goes on Instagram. You can upload small videos and short stories related to your business and profession. The stories here can be longer than the limitations on twitter.
: Posting business stories on Klout, with simultaneous postings on twitter and facebook, gives it a triple thrust.
: Business introductions – one to one, one to many are happening in reality. Product detailing, product knowledge delivery and more are also quite prominently happening in a scheduled manner.
: On Periscope you can broadcast real-time video streaming and that too in an interactive manner. Thus giving a global audience and interactions.
: Irrespective of geographies, teaching is happening virtually in real-time and on-demand models.
: People have always been keen for DIYs. It is good for businesses to shoot DIYs not only to educate existing clientele but also to showcase the strengths of their products to prospective clients.
: Businesses are engaging bloggers and freelance technical writers for the spread of word about their business.
: These are happening and increasingly.
As the second visit of Indian Prime Minister Narendra Modi is less than a month away, the individual registration has already started and is till 31st August. The visit is scheduled to be on 27th September where a grand reception is awaiting Mr Narendra Modi at SAP center in Silicon Valley in San Jose, California. There are 500 different community organizations that are jointly participating in this giant reception for the Indian Prime Minister. There have already more than 40,000 registrations confirmed which are higher by 10,000 when Mr. Modi visited Madison Square Garden in New York earlier. The visit is to attend the 70th session of the UN General Assembly that is held every year.
The main motive behind visiting Silicon Valley by the Indian Prime Minister is to promote his campaign for ‘Digital India’. The individual privacy has become a major concern as raised by more than 100 well-known academics in the United States. The joint statement by them says that Indian Prime Minister is appearing ignorant about the personal privacy – a concern raised by critics in India saying the amount of an individual’s information will invade and might get used in a wrong way by the government machinery. Is this going against the constitutional rights of an Indian citizen is the point of concern.
Ninety percent of the startups worldwide vanish in a span of three years. Prime reason remains lack of business model, sustenance model, business processes and business automation in place. It also matters the speed at which the strategies are formulated and executed. The biggest mistake that remains with most of them is the initial thrust of thought process and its execution that goes with a full throttle, but there is no parallel strategy to move on. So once the initial ignition is over, there is no fuel left for the way ahead. And then the whole path goes distorted.
There are some tips for any kind of startup that can help in survival and sustenance for a long term as listed below:
I am in the process of studying and helping a couple of startups these days and getting more into them so as to keep them away from losing the battle at any cost.
Product behaviour is a very important aspect that needs to be taken care of during development, staging and testing. Ensure that before your product comes on the production server, it is 100% perfect in behaviour, especially when it is a portal providing direct consumer transactions of any kind. I had a strange experience while browsing through a premium online portal Zomato. The portal is about everything in food, restaurants and eating joints. It not only talks about the restaurants in India but covers almost all prominent cities across the globe.
Zomato is almost over a decade old and has earned a good name. It is in fact treated as a landmark in the food industry. The ratings are taken very seriously and so is the foodies experience with each review of a restaurant has a personal experience attached. Now, the important point is that if you are a product owner of an online product like Zomato, you need to be extra careful while launching any additional feature, altering an existing feature or for that sake even changing the content; howsoever minute it may be.
If you look at the two screenshots above and try finding out the commonalities and differences, it might even surprise you after knowing the facts. The two pages are from the same portal, for the same restaurant but showing a major discrepancy. On one page you see the restaurant is open for taking online orders whereas the other page shows the restaurant is closed for accepting online orders. Would you as a product owner accept this major variation?