Quality Assurance and Project Management

Aug 3 2010   11:14AM GMT

Lack Of Communication Generates Assumptions

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja

Lack of communication, during any Project, forces team members to assume. This happens due to lack of clarification and shortage of time. The product built on assumptions stands nowhere for a useful purpose. Assumptions in turn create confusions and confusions lead to disaster.

A small assumption made at any step of the project may cause a severe negative impact on Project, Product and Managements involved. Data when validated becomes information which forms a basis for building a code. An assumption made in group or by an individual in isolation is bound to result in ambiguities. If for some purpose some assumptions have been made, then it needs to be validated with the help of a complete description and may be if possible, with an example. Example cited with a description give more clarity to the person who has to vet the case.

Assumptions result from not at all/ unclear/ vague communication. The sender and recipient of communication, both are at fault, if the communication loop is not closed properly. Any communication should be done with no pre-conceived notions in mind either by sender while sending it or by receiver at the time of receiving it.

Making assumptions is not bad. We do make assumptions many times a day. But those assumptions do not affect us badly. For example on a crowded station, I may make an assumption while coming back from office that first train might be missed due to heavy crowd. It does not affect me heavily even if I am able to catch first train amidst heavy rush. The stakeholders involved in this case are very limited – me and my family. But when it is a question of a business proposal involving many teams, stakeholders, project, product etc., we cannot work on assumptions. A realistic approach which is more objective and measurable is necessary in such scenario.

Assumptions made during project may cause misunderstandings, conflicts and confusions. Even sometimes an improper/ incomplete communication is the cause for this.

A structured communication process needs to be in place in any project management.

4  Comments on this Post

 
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  • Loginworks
    Beyond doubt, making the communication available to your team members is the most important thing one should be doing. We see that at times critical information is shared with people in not so desirable ways, like while having a cup of coffee, elevator chats or over phone calls when either person is not in office to jot down the details and address them in a more formal way. Emails are another culprit to this whole issue, people email the information and then leave it to the recipients caliber to handle the information, organize it for later retrieval etc. Generally, people organize their emails in a such a way that emails related to a particular project/activity are pushed into one folder, certain people do that by sender etc. What if one can actually control the way the recipients arrange this information and that this can be standardized throughout the organization ... do you see how benefitial this will become? Solutions have been created to address to these challenges: [A href="http://www.loginworks.com/tasktrek"]TaskTrek[/A] is one the solutions that has been created keeping the exact problem in mind and it does wonderful job, we have personally experienced it bring in a lot needed clarity to our workplace. You might want to try it out.
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  • Jaideep Khanduja
    Dear Dheeraj, I visited the link and it seems to be a fantastic product. I would definitely like to know more about it and use it for some trial period in my organization.
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  • Loginworks
    Dear Jaideep, Sorry for a late reply, please provide us with an email id so we can reach you and discuss about the possibilities in detail. Looking forward... Regards, Dheeraj Juneja Loginworks Softwares
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  • Jaideep Khanduja
    jaideepkhanduja@gmail.com thanks Dheeraj
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