Quality Assurance and Project Management:

June, 2017

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June 29, 2017  10:59 PM

Artificial Intelligence, Robotics, Automation Kill Jobs?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Artificial intelligence, Automation, Robotics

When it comes to Artificial Intelligence, Robotics, Automation etc., a large amount of negativity starts floating around. Like, reduction in jobs, forced retirement, layoffs, and so on. On the other hand, I feel, these initiatives bring in a lot of parallel opportunities. In fact, it might increase...

June 25, 2017  12:08 AM

Manufacturing Innovation Conclave by CII – Highlights and Challenges

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Manufacturing

Yesterday I was at the Manufacturing Innovation Conclave organized by CII (Confederation of Indian Industry). Many interesting things you get to know at such platforms. Because this is the platform that collaborates industrialists, government bodies, and professionals. While there were people...


June 17, 2017  12:15 AM

Customer Feedback – Hardly Few Companies Draw Value

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer feedback

Hardly few companies draw value out of this beautiful concept of customer feedback. In fact, most of the organization doesn't value it. They just do it because it is part of some ISO certification they are part of. And for the sake of clearing the audit process, they have to create documents in...


June 16, 2017  11:49 PM

Empty Chair Concept Is A Wonderful Example of Customer Obsession

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Amazon, customer, Wipro

Amazon's Empty Chair Concept is a wonderful example of customer obsession. In every meeting that happens in Amazon one chair is empty and that chair is the chairperson of the meeting. In fact, it is indicative. And it indicates Customer. Hence, in every meeting in Amazon, the customer is of utmost...


June 16, 2017  11:11 PM

Zero Customer Complaints To Improvement Opportunities

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

An organization striving for Zero Customer Complaints ultimately fails to survive. This is how? The sole target of the whole organization becomes to achieve no complaints from the customer. In that journey, they intentionally stop recording customer complaints in order to show their results...


June 16, 2017  10:37 PM

Customer Excellence Culture Doesn’t Happen Overnight

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

Customer Excellence culture is difficult to create in an organization but is not impossible. Though it doesn't happen overnight. But every bit of effort in this direction counts a lot. It demands everybody's involvement in this mission. Unless it flows in the organization's blood and reflects in...


June 16, 2017  9:22 PM

Customer Obsession Is Directly Proportional To Business Growth

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Customer feedback

CII Awards for Customer Obsession 2016 was a great insightful event to attend today. Few things are very clear out of it. It has a direct connect with technology, behavior, measure, and translate to evidence. Let me explain how? Without technology, a...


June 13, 2017  7:11 PM

Do You Live At Your Workplace? Or Just Earn Money From There?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Workplace

Do you live at your workplace? Or just like others just treat it as a money generating place? Is your connection with your organization merely for the sake of salary or it is much beyond that? How do you treat your workplace and how does it treat you in return? Do you miss your workplace when at...


June 13, 2017  6:56 PM

Engagement Commitment Passion – 3 Pillars Of Project Management

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
commitments, engagement

If you have to chose among Engagement Commitment Passion for your organization, what will be your preference? And how do you connect the three strong pillars for an organization or project management? Engagement is something very important for your individual units those are employees or team...


June 13, 2017  5:48 PM

Samsung Plant Mega Expansion For Make In India and Make For India

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
India, samsung

A whopping investment of 5,000 crores is something extraordinary in an Indian scenario. This is probably the first time any enterprise in India stands to invest such a huge amount in a spectrum of three years. Samsung Plant Mega Expansion in Greater Noida is a live example of this. And out of 5,000...


June 13, 2017  5:27 PM

People Process Technology – What Comes First For An Organization?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Organization, process

This is quite an interesting fact that there is always a tussle between the three in any organization. I am talking about People Process Technology, the three strong pillars of an organization. But then it is important to understand the exact relationship between the three. Also, it is important...


June 12, 2017  11:21 PM

Corporate Toastmasters Is An Excellent Platform To Scale Up

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Communication, Leadership

Corporate Toastmasters is a beautiful concept though not so widespread in India currently. But soon it will increase its density and velocity knowing the benefits a corporate incurs out of it. A recent visit to Toastmaster Event in Noida at a corporate office was quite insightful in this regard. It...


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