Overheard: Word of the Day

Feb 2 2013   2:08PM GMT

Word of the Day – knowledge management

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

“Consider gamifying your knowledge management system. A badge that says this person is really knowledgeable about a product or process is one of the truly valuable badges in any company, and it gives status to your best employees and your best contributing customers.”Denis Pombriant

Today’s WhatIs.com Word of the Day is knowlege management. Knowledge management involves data mining and some method of operation to push information to users. A knowledge management plan involves a survey of corporate goals and a close examination of the tools, both traditional and technical, that are required for addressing the needs of the company. The challenge of selecting a knowledge management system is to purchase or build software that fits the context of the overall plan and encourages employees to use the system and share information.

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