Overheard: Word of the Day

Dec 20 2007   10:26PM GMT

Who’s sorry now? TJX

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

carol-meyrowitz-tjx.gif In January, TJX, parent company for Marshalls and TJ Maxx announced that someone had illegally accessed one of its payment systems and successfully stolen credit data from 45 million customers .

TJX’s President and Chief Executive Officer Carol Meyrowitz apologized.

“I want our customers to know how much I personally regret any difficulties you may experience as a result of the unauthorized intrusion into our computer systems. With the help of computer security experts, we have strengthened the security of our computer systems and we believe customers should feel safe shopping in our stores. We value the trust our customers place in us and again, I’d like you to know that we sincerely apologize for any difficulties you may be caused. Thank you for continuing to shop at our stores and for your years of loyal patronage.”

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