Overheard: Word of the Day

Dec 20 2007   8:43PM GMT

Who’s sorry now? The Canadian Imperial Bank of Commerce

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

cibc.gif The Canadian Imperial Bank of Commerce issued several apologies this year.

  • They experienced technical difficulties that caused inaccurate account balances
  • They accidently provided inaccurate information that caused the Canada Revenue Agency to bill customers incorrectly
  • They sent confidential faxes by mistake to a U.S. junkyard and a Montreal shopping-cart company
  • They had one of its automatic bank machines issue Canadian Tire money instead of legal tender.

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