Overheard: Word of the Day

Dec 20 2007   9:43PM GMT

Who’s sorry now? Steve Jobs

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

steve_jobs.jpg Steve Jobs apologized  for alienating early adopters.

When the price of the iPhone was slashed $200 in September, Apple support forums were flooded with hate mail from customers who had paid full price.

“We need to do a better job taking care of our early iPhone customers as we aggressively go after new ones with a lower price. We apologize for disappointing some of you.”

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