Profile: Margaret Rouse
|A representative from Apple’s legal department called to apologize to nine-year-old student Shea O’Gorman. The third-grader, who was learning to write business letters in school, sent a suggestion for improving the iPod to Steve Jobs.
Three months after sending her letter, Shea got a reply from Apple’s Law Department. She was told not to send in any more suggestions.
Shea’s mom, disappointed in Apple, brought the letter to the attention of CBS5 TV.