Overheard: Word of the Day

Dec 20 2007   8:04PM GMT

Who’s sorry now? Comcast

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

comcast.gif In 2007 Comcast apologized for providing a Washington D.C. customer with an “unsatisfactory customer experience.”

Comcast was responding to a YouTube video showing a Comcast technician asleep on a customer’s couch.

At first there was discussion about whether or not the video was a fake, but apparently the technician really did doze off. It’s not surprising, considering he was on hold for more than an hour waiting for Comcast tech support.

According to the Associated Press, Comcast has fired the technician. Maybe they should apologize to him too?


Here’s the video the dissatisfied customer, Brian Finkelstein, posted on YouTube.

[kml_flashembed movie="http://www.youtube.com/v/CvVp7b5gzqU" width="425" height="350" wmode="transparent" /]

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