|“The SIPOC is a key tool used in the Define phase of a [Six Sigma] DMAIC project. It provides clarity for the project team and stakeholders regarding the process boundaries, the customers for the process outputs, and the suppliers for the process inputs. ” — Heidi Wiesenfelder|
Today’s WhatIs.com Word of the Day is SIPOC diagram, a tool for mapping a business process. Basically it’s five columns labeled suppliers, inputs, process, outputs and customers. You start in the middle with “process” and then work your way out, filling in the rest of the columns. Once the diagram has been filled out, it helps everyone on the team to see the business process the same way from beginning to end.