Service Level Agreement archives - Overheard in the tech blogosphere

Overheard in the tech blogosphere:

service level agreement

Dec 10 2008   4:44PM GMT

Overheard - Key to cloud is an old-fashioned SLA



Posted by: Margaret Rouse
Technology, Cloud computing, service level agreement
cloud_dollars-sm1.jpg “Cloud computing” is an apt name for a technology that is many things to many people. Although each vendor that enters the space seems to have a different approach to cloud services, all of them face a common challenge: coming up with an achievable service guarantee to reassure hesitant customers.

Erika Morphy, Cloud Computing, Part 3: SLA Spirit in the Sky

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