Asavin Wattanajantra, Infosec 08: Businesses clueless on instant messaging

The report says that retail and distribution companies were most likely to block instant messaging, while financial companies were most likely to allow instant messaging ( but they monitor its use).

Ironically, I read the article above the very same day there were blogswarms about Apple adding an instant messaging application to the iPhone — and Microsoft announcing that their Windows Live Messenger campaign has raised $1.3 million so far.

Tom Newton from Smoothwall (they commissioned the report) says that as time goes on, business will have to change. He points out that while today’s network administrators didn’t grow up with instant messaging, today’s kids are skipping right over email and using a combo of instant messaging and MySpace or Facebook to communicate with friends. I can’t argue with that. It’s that way in our house.

So here’s my question: With a whole generation (think consumers) growing up using instant messaging, how come it’s the only major communication service that isn’t interoperable? And might that have something to do with business not “getting it?”