Ellen Daley as quoted in Unified communications’ business value cloudy, but enterprises want it

“We saw a 20% to 21% jump in enterprise interest in unified communications, but purchases and deployments have not really grown since last year,” Daley said. “There’s a lot more interest in unified communications — kicking of tires — but that hasn’t translated into people buying.”

Only 11% of 184 companies surveyed by Forrester said they had deployed UC, and just 16% said they were rolling it out this year. However, 57% said they are evaluating or piloting it.

Today’s word is communication portal. It’s another fuzzy marketing buzzword.