Overheard in the tech blogosphere:

apology

Dec 30 2007   1:06AM GMT

Overheard: Technically speaking, I apologize



Posted by: Margaret Rouse
Technology, apology
The nice thing about the New Year is getting to start over again. This will be the year when I stay on top of my inbox, am able to recover lost data in a snap, experience smooth upgrades and data migrations, think green and make smart hardware purchases. Sure, I may have screwed up in 2007 — but I’ve got a clean slate ahead in 2008.

On that note, here’s to all this year’s screwups — and the people who stepped up to the plate, accepted responsibility and apologized. Happy New Year!

1. Comcast
Comcast apologized for providing a Washington D.C. customer with an “unsatisfactory customer experience” when one of the company’s technicians fell asleep on the customer’s couch.
2. Michael Callahan
Yahoo executive VP and general counsel apologized for failing to inform the House Foreign Affairs Committee about the full circumstances under which Yahoo gave the Chinese government information about a specific user. The user happened to be a reporter.
3. The Canadian Imperial Bank of Commerce
The Canadian Imperial Bank of Commerce issues several apologies this year, including one for repeatedly sending confidential faxes to a U.S. junkyard.
4. Sun Microsystems
Sun apologized for dissing its resellers after it promised massive discounts to customers using Sun’s own direct-sales site.
5. Sony
I don’t recall reading about any other company having to apologize for topless women at a party, slain goats or defiling a cathedral.
6. David Maynor
Hacker David Maynor apologized for not disclosing vulnerabilities to Apple before his public demonstration at last summer’s Black Hat conference.
7. Steve Jobs
When the price of an iPhone was slashed $200 in September, Steve Jobs apologized to all those people who camped out in June waiting for the initial (more expense) release.
8. Microsoft
Barry Goffe, Director Windows Vista Ultimate, apologized for not delivering the remaining Vista Ultimate Extras.
9. Verizon
Verizon apologized for violating free speech by blocking a pro-choice group from using one of it’s text messaging programs.
10. Mark Zuckerberg
Facebook’s Mark Zuckerberg apologized for mistakes in the design and deployment of Beacon, an application that was supposed to let a Web site’s customers share purchases with their Facebook friends.
11. TJX
The CEO for Marshalls and TJ Maxx apologized for allowing credit data to be stolen from 45 million customers.
12. Prime Minister Gordon Brown
British PM Gordon Brown apologized for his government losing disks that contained sensitive data about 25 million British adults and children.
13. Steve Rubel
Blogger Stevel Rubel apologized to everyone at Ziff Davis Media for announcing on Twitter that he gets a free subscription to PC Magazine but throws it in the trash.
14. Facebook
Facebook apologized to a British member of Parliament for not believing a politician could have a lot of friends.
15. Intel
Intel apologized for a print ad featuring six male sprinters of color and a white guy wearing chinos. The ad was deemed racist but not sexist. Go figure.
16. RIM, 365 Main, Skype and Rackspace
RIM and Skype were among the many providers that apologized for outages this year.
17. Apple
Apple apologized to a third-grader and her mom for sending a less-than-gracious reply to the child’s first business letter.
18. Stephen Heller
Temp worker Stephen Heller apologized to Diebold for stealing 500 confidential memos and turning them over to the Oakland Press.
19. AMD
AMD apologized to investors for the company’s poor financial performance.
20. Yahoo
Yahoo apologized to bloggers in India for stealing recipes.

Dec 20 2007   10:37PM GMT

Who’s sorry now? Yahoo



Posted by: Margaret Rouse
Technology, apology
yahoo_india.gif Yahoo apologized after recipes from Surya Gayathri’s blog were used without permission on Yahoo India’s new Malayalam-language Web portal. The Indian blogging community quickly created a buzzstorm about the rights of individuals to protect their intellectual property.

A Yahoo spokesman said “Yahoo respects the blogging community and the etiquette followed by bloggers. We regret any inconvenience caused by the inadvertent posting of the recipe without attribution.”


Dec 20 2007   10:26PM GMT

Who’s sorry now? TJX



Posted by: Margaret Rouse
Technology, apology
carol-meyrowitz-tjx.gif In January, TJX, parent company for Marshalls and TJ Maxx announced that someone had illegally accessed one of its payment systems and successfully stolen credit data from 45 million customers .

TJX’s President and Chief Executive Officer Carol Meyrowitz apologized.

“I want our customers to know how much I personally regret any difficulties you may experience as a result of the unauthorized intrusion into our computer systems. With the help of computer security experts, we have strengthened the security of our computer systems and we believe customers should feel safe shopping in our stores. We value the trust our customers place in us and again, I’d like you to know that we sincerely apologize for any difficulties you may be caused. Thank you for continuing to shop at our stores and for your years of loyal patronage.”


Dec 20 2007   10:21PM GMT

Who’s sorry now? Prime Minister Gordon Brown



Posted by: Margaret Rouse
Technology, apology
gordon_brown.gif Storage disks containing names, addresses, birthdates and national insurance numbers for 25 million British adults and children disappeared on route to the government’s audit agency. The disks were password protected but the information on them was not encrypted.

Prime Minister Brown said “I profoundly regret and apologize for the inconvenience and worries that have been caused to millions of families. We have a duty to do everything that we can to protect the public.”


Dec 20 2007   10:13PM GMT

Who’s sorry now? Mark Zuckerberg



Posted by: Margaret Rouse
Technology, apology
markzuckerberg.jpg It seemed like Facebook founder and CEO Mark Zuckerberg apologized over and over again for mistakes in the design and deployment of Beacon.

Beacon is a Facebook app that would let a Web site’s customers share their actions, including purchases, with their Facebook friends.

“We’ve made a lot of mistakes building this feature, but we’ve made even more with how we’ve handled them. We simply did a bad job with this release, and I apologize for it.”


Dec 20 2007   10:09PM GMT

Who’s sorry now? Sun Microsystems



Posted by: Margaret Rouse
Sun, Technology, apology
sun.jpg When Sun launched a 25th anniversary sale on its online direct-sales site, it left resellers out of the massive discount deals.

VAR switchboards lit up with customers wanting the same discounts on products they’d already bought and Sun had to apologize to its channel partners.

“We understand and regret that this disruption could have potentially compromised you with either trust or integrity or positioning with your clients, which is a very trusted relationship that we certainly never intended to breach.”


Dec 20 2007   9:59PM GMT

Who’s sorry now? Verizon



Posted by: Margaret Rouse
Technology, apology
verizon_logo.jpg In September, Verizon refused to approve a pro-choice group for a text message program. Verizon claimed the right to block any content “that, in its discretion, may be seen as controversial or unsavory.”

Then the pro-choice group joined forces with a pro-life group and the two groups started banging the drum about Verizon censoring free speech. Verizon issued an apology.

The company blamed the blocking on a “dusty internal policy,” while still reserving the right to block text messages in the future at its discretion.


Dec 20 2007   9:53PM GMT

Who’s sorry now? Sony



Posted by: Margaret Rouse
Technology, apology
sony_games.jpg Sony spent a fair amount of apologizing for their games this year.

First there was the God of War II press party where topless women and a dead goat centerpiece got more press than the game did.

“It has come to our attention that at the God Of War II launch showcase, an element of the event was of an unsuitable nature. We recognize that the use of a dead goat was in poor taste and fell below the high standards of conduct we set ourselves. God of War II. Sony does not condone or sanction any inappropriate behaviour by its staff or sub-contracted staff.”

They also had to apologize to the Church of England for using Manchester Cathedral as a backdrop for the game Resistance: Fall of Man.

“It was not our intention to cause offense by using a representation of Manchester Cathedral in chapter eight of the work. If we have done so, we sincerely apologize.”


Dec 20 2007   9:49PM GMT

Who’s sorry now? David Maynor



Posted by: Margaret Rouse
Technology, apology
david_maynor.gif David Maynor, the hacker who unveiled a security hole in the Mac OS X 10.4.6 operating system last summer apologized for not disclosing the vulnerabilities to Apple before his public demonstration at the Black Hat conference.

“I made mistakes, I screwed up. I probably shouldn’t have done that demo. I probably shouldn’t have talked to a reporter about it before the information was made available. There are a lot of things you can blame me for. I was wrong. At the same time, I also didn’t try to assassinate Apple.”


Dec 20 2007   9:43PM GMT

Who’s sorry now? Steve Jobs



Posted by: Margaret Rouse
Apple, Technology, apology
steve_jobs.jpg Steve Jobs apologized  for alienating early adopters.

When the price of the iPhone was slashed $200 in September, Apple support forums were flooded with hate mail from customers who had paid full price.

“We need to do a better job taking care of our early iPhone customers as we aggressively go after new ones with a lower price. We apologize for disappointing some of you.”