Overheard: Word of the Day

Sep 10 2009   1:00PM GMT

Overheard – Web self-service

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

“More and more organizations are finding that, while a dedicated customer service staff is still an integral part of any company, customers can do a fine job answering questions and service issues for themselves and for one another.”

Barney Beal, SaaS CRM vendors get serious about Web self-service features

Today’s WhatIs.com Word of the Day is Web self-service.

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