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Sep 10 2009 1:00PM GMT
Posted by: Margaret Rouse
CRM, SaaS, Social networking
Overheard - Web self-service
Posted by: Margaret Rouse
CRM, SaaS, Social networking
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“More and more organizations are finding that, while a dedicated customer service staff is still an integral part of any company, customers can do a fine job answering questions and service issues for themselves and for one another.”
Barney Beal, SaaS CRM vendors get serious about Web self-service features |
Today’s WhatIs.com Word of the Day is Web self-service.
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