Posted by: Margaret Rouse
Enterprise content management, knowledge management
|ECM is about software. But is also about knowing the workflow of your people, where the information is being stored and how people are using the information.
Doug Cornelius, Enterprise Content Management
I am trying to shift the firm from “ask for permission” to “ask for forgiveness.” At the same time, moving it from a “need to know culture” to a “need to share culture.” I do not think that enterprise content management fits into my approach of collecting my firm’s knowledge.
Doug hit the nail on the head. Part of the problem with Enterprise Content Mangement software is that it’s so permission-driven that the software itself builds up walls and isolates groups from each other. I’m not sure how to get around that though — except to say that good ECM is not just about the software.