Overheard: Word of the Day

Jan 11 2010   3:04PM GMT

Overheard – knowledge process outsourcing (KPO)

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

While BPO places an emphasis on low level processes, KPO places an emphasis on high level processes such as patent filing, investment research and legal issues.

Steve, The basic elements that differentiate BPO from KPO

Today’s WhatIs.com Word of the Day is knowledge process outsourcing (KPO).  By 2010,  the KPO industry is projected to generate $17 billion globally.  About 70% of the business will go to knowledge workers in India.

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