Profile: Margaret Rouse
|While BPO places an emphasis on low level processes, KPO places an emphasis on high level processes such as patent filing, investment research and legal issues.|
Today’s WhatIs.com Word of the Day is knowledge process outsourcing (KPO). By 2010, the KPO industry is projected to generate $17 billion globally. About 70% of the business will go to knowledge workers in India.