Overheard: Word of the Day

Oct 30 2008   11:52AM GMT

Overheard: Kicking the Unified Communication tires

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

ellen-daley2.gif The interest in Unified Communication seems to be driven by an enhanced focus on increasing productivity during the current economic downturn.

Ellen Daley as quoted in Unified communications’ business value cloudy, but enterprises want it

“We saw a 20% to 21% jump in enterprise interest in unified communications, but purchases and deployments have not really grown since last year,” Daley said. “There’s a lot more interest in unified communications — kicking of tires — but that hasn’t translated into people buying.”

Only 11% of 184 companies surveyed by Forrester said they had deployed UC, and just 16% said they were rolling it out this year. However, 57% said they are evaluating or piloting it.

Today’s word is communication portal. It’s another fuzzy marketing buzzword.

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