Overheard: Word of the Day

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» VIEW ALL POSTS Apr 17 2008   1:18PM GMT

Overheard: Iron curtain between IT and telecom



Posted by: Margaret Rouse
Tags:
Networking
Technology
unified communication
marc-robins.jpg “Today, we might have achieved voice and data convergence from a technology standpoint, but convergence from a human resources perspective is still a figment of our imagination (if that).

If this situation is as bad as it seems from Tom’s observations, it’s certainly clear that [converging IT and telecom staffs] represents a major stumbling block in achieving the promised benefits of IP communications technology — and that such corporations with departmental ‘iron curtains’ that are deploying these solutions risk wreaking havoc instead of reaping cost savings and workforce productivity/efficiency improvements.”

Marc Robbins, The Convergence Dilemma: Getting IT and Telecom Departments to Play Nice Together

Here’s an interesting case study about how the Department of Central Management Services for the State of Illinois went about converging IT with Telecom.  I have to say, I’m impressed that they not only recognized that moving from a decentralized model to a centralized model would affect their staff members and contractors — they actually addressed the issue head-on in their planning.

“In any transformative initiative like this, people are what make and break the project. You can always solve technology issues because you can think through technology issues. You can’t think through logically and rationally when you relate to people.”

A key challenge in handling people relates to the cultural change. There were shifts in the reporting structure, changes in job profile of people and in some cases there was also a need to relocate. These changes brought in a lot of apprehensions in the minds of people. There was a growing fear and concern regarding their job security, pay scale and the new role which they would be playing. To address these issues, training sessions and orientations were held to familiarize people with the new reporting structures, functions and work practices. Also, there were documents posted across different agencies that answered questions regarding job security, change in pay scale, job relocation and such other.”

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