Overheard: Word of the Day

Aug 2 2012   10:48PM GMT

IT service catalog

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

“As a service catalog is created, the CIO can start to see where the organization has redundancies, or if there are high-cost services with low demand that can be outsourced at a lower cost.” — Craig Symons

Today’s WhatIs.com Word of the Day is IT service catalog. An IT service catalog contains information about deliverables, prices, contact points and processes for requesting a service. Typically a catalog will have two views, a customer-facing view in which services are explained in plain English — and a technical view that documents exactly what is required to deliver each service in the catalog.

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