Overheard: Word of the Day

Jun 8 2012   11:58AM GMT

Gamification and app/dev

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

“Help desks are ripe for gamification. “It’s a difficult job dealing with customer issues so if we can make this more fun that would be great.” — Kris Duggan

Today’s WhatIs.com Word of the Day is gamification, the application of game theory concepts and techniques to non-game activities.

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