A conversational user interface is programming that allows a chatbot to communicate informally with a human end user. Continued…
Quote of the Day
“With this movement toward automated conversation, it could be debated that human-to-human interaction is becoming less important in sales.” – Jesse Scardina
When selling on social media, marketers weigh chatbots vs. humans
Deciding whether to have chatbots interact with customers or actual humans behind the keyboard for selling on social media depends on a number of variables.
Why voice interfaces remain challenging
While voice recognition is much improved and its place in IoT architectures is perceivable, it can still be hard to communicate.
IBM Watson CTO: A range of conversational technologies can coexist
When it comes to conversational technologies like chatbots and smarter AI agents, IBM Watson VP and CTO Rob High said there’s room for both in the enterprise.
AI chatbots augment humans working in contact centers
As AI chatbots start to infiltrate contact centers, human agents can still sleep soundly at night. Their jobs aren’t going anywhere yet.
Facebook Messenger chatbots follow HubSpot Motion AI acquisition
Facebook Messenger chatbots took center stage at Inbound, the annual customer HubSpot conference, after the company’s Motion AI acquisition.
Writing for Business
Our data shows that a vast majority of customers prefer Brand A ____ Brand B.