On-Demand Remote Support and Why IT’s Easier.

Aug 19 2010   11:30AM GMT

What’s Reliable Remote Support Worth?

LogMeInRescue Lee Weiner Profile: LogMeInRescue

These days, IT departments have so many tools at their fingertips to measure everything from technology use to cost to productivity. But should IT measure the critical but moreintangible factors in their business? IT departments can start by measuring the worth of simple, effective remote support. LogMeIn Rescue customers do just that.  Using Rescue as their dependable remote support solution, our customers:

 

Worked smarter. In the beginning, the IT team at Meineke Car Care Center was primarily using the telephone for remote support; a typical support incident could take an average of 40 minutes. But with Rescue, Meineke implemented a Queuing system that improved its overall response rate and raised their incident resolution rate by 30%.

 

Improved customer satisfaction. Supporting over 3,000 pharmacies across Australia, Fred Health is Australia’s largest IT provider offering solutions to the pharmacy industry. LogMeIn Rescue has improved their customer satisfaction immensely, cutting down on lengthy phone calls and in-person visits while dramatically improving their first call resolution times and rates.   

 

Working smarter and improving customer satisfaction is something all companies strive for, not just IT departments. But it’s especially important for your IT team to provide a stable environment for support – that’s what they’re there for, right? Reliable, dependable IT support – like the kind of support you get from LogMeIn Rescue – is worth a lot to your company.

 

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