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November 7, 2009  12:59 AM

Is SLA a dirty word?



Posted by: rivkalittle
internal sla, ITIL V3, LISA conference

Networking teams are increasingly asked to provide internal Service Level Agreements (SLAs) – which are not easy to create or live up to. Implementing ITIL v3 strategies may make it easier to provide internal SLAs, but at this point ITIL is often more theory than it is practice in the...

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