Network technologies and trends

Oct 13 2009   1:25PM GMT

Using Cisco Unified Customer Voice portal two million calls are shifted daily!



Posted by: Yasir Irfan
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Aditya Birla Group
business success story
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One of the leading Telecom operators in India, IDEA Cellular an Aditya Birla Group Company was able to shift two million daily calls from live agents to a self-service voice portal that increased customer satisfaction and reduced average hold by using the Cisco Unified Customer Voice Portal.

[kml_flashembed movie="http://www.youtube.com/v/UpZRSq-Rl2I" width="425" height="350" wmode="transparent" /]

With the use Cisco Unified Customer Voice portal, IDEA Cellular is catering more than 47 million customers. Yet another business success story by using Cisco solutions. The solution was implemented by IMB India.

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