Starting December 13, 2010 doesn’t get shocked for not downloading IOS images for any of your Cisco Products from Cisco Website. As of today if anyone having a valid SMARTNET contract with a valid CCO id can download IOS for any Cisco Catalyst Switches, Cisco Routers , Cisco security, voice and wireless products. It will not be same effective December 13, 2010. Cisco Systems is coming up with a new policy. All software download on Cisco.com will be verified against Products registered on your Services contract. Attempts to download Software for Products not registered on your Services contract will not be permitted.
Cisco Systems wants improve customer experience and protect your investments in Cisco Products. The major change is Cisco Systems will ask their customers to complete the following action before December 13, 2010
So make sure all your SMARTNET and service contract are up to date and make sure you manage all your active contacts by associating with a valid Cisco.com user ID’s via the Service Access Management Tool (SAMT). This tool enables administrators to manage which individuals are allowed to request Service from Cisco (e.g. technical support/TAC, hardware replacement/RMA).
Cisco.com users can use the Cisco.com Profile Manager to view which Services contracts are associated to their profiles.]]>
We are facing some problems with couple of Cisco IP Phones, lucky we had SMARTNET. I was out of my office; I was thinking how I can open a TAC case. I managed to get the toll free number for Cisco TAC center. I called them and placed my compliant. Within few moments I received the service request number and the support Engineer assigned to my case. In matter of five minutes I got the confirmation email from the Cisco support Engineer stating that our hardware will be replaced and he reconfirmed me back the shipping address. I never thought or expected a quick fast reply from Cisco support team. Hats off to Cisco as they value their customers and for Cisco, customer support seems to be the number one priority.
I strongly recommend all Cisco customers to have a SMARTNET for all their Cisco devices, to enjoy the privilege of getting support as soon as possible. You can always avoid the down time and can fix the problem at the earliest. If there are any hardware issues Cisco always try to ship the failed hardware at the earliest based on type of SMARTNET support you have.]]>