Whenever we buy anything either it might be a small thing or huge buch of servers, we always think of support. Yes support matters a lot, especially after buying any piece of software, study guide or a simulator. When Cisco Press released the CCENT 640-822 Network Simulator, I purchased the Simulator to test and see what Cisco Press is offering in this simulator, which was amazing and in fact I wrote a review as well in my ITKE blog.
Recently Cisco Press released the CCNA 640-802 Network Simulator, when I purchased the CCENT 640-822 Network Simulator there was an offer , so I was entitled for a free upgrade of the CCNA 640-802 Network Simulator. When Cisco Press released the CCNA 640-802 Network Simulator I was thinking of upgrade but the CCENT 640-822 Network Simulator was corrupted in my laptop and I was not able to activate the product. Immediately I contacted the Cisco Press Support and my problem was solved in matter of hours, which was really amazing.
My past experience with other vendors was not as great as of Cisco Press Support. Which proved to be vital for the Certification aspirers, as time matters? Without proper support we can suffer a lot.