Posted by: Yasir Irfan
Cisco, Cisco 6500, Cisco 6500 Series Catalyst Switch, Cisco Catalyst 6513 Switch, Cisco IOS, Cisco Learning, Cisco Support, Cisco Systems, Cisco Tips, Hot Standby Router Protocol, HSRP, Network Troubleshooting, Routing and Switching, Switches, Switching, TAC, WebEx
Dear Friends In my previous post I was talking about the HSRP error generated in Cisco 6513 Switches with a Duplicate IP Address. I did open a TAC case with Cisco Systems. I should first of all salute Cisco for the great support to solve this issue. Cisco TAC Engineer Mr. Pradeep was in constant touch with me in this case to resolve the issue. The best part of their support is the use of technology. Mr. Pradeep initiated a Web Ex meeting with me and spent more than hour to check step by step. He helped me a lot and did learned lot of things from Cisco TAC team, like how to approach the problem and what measures should be taken to trouble shoot any problem. Finally we came to the conclusion there are no bugs or errors in the IOS we are using. There are no problems either in hardware or in the current configuration.I would like to quote the solution provided Mr. Pradeep TAC Engineer, Cisco Systems “Let me summarize this issue. You told me that there is one Trojan affected PC/ Host, which is connected to your access switch. Further, you got some duplicate IP address messages on your core switch. During troubleshooting, I have checked and verified that the Cisco’s Switches are working fine. Their configurations were correct. Generally duplicate IP addresses can be impounded by “broken HSRP links” or “incorrect DHCP pool configuration”, or by misconfiguration of switches or STP. I found that this entire setup is configured correctly. Furthermore, I would like to inform you that Cisco’s IOS cannot resolve Trojan issue on any PC. PC has got its own Operating System, and IOS can work only and only on “Cisco’s device”
So now it’s quite clear if you face this kind of problem make sure the infected PC is removed from the network and make sure it s free from any sort of Trojans or Virus.