We are facing some problems with couple of Cisco IP Phones, lucky we had SMARTNET. I was out of my office; I was thinking how I can open a TAC case. I managed to get the toll free number for Cisco TAC center. I called them and placed my compliant. Within few moments I received the service request number and the support Engineer assigned to my case. In matter of five minutes I got the confirmation email from the Cisco support Engineer stating that our hardware will be replaced and he reconfirmed me back the shipping address. I never thought or expected a quick fast reply from Cisco support team. Hats off to Cisco as they value their customers and for Cisco, customer support seems to be the number one priority.
I strongly recommend all Cisco customers to have a SMARTNET for all their Cisco devices, to enjoy the privilege of getting support as soon as possible. You can always avoid the down time and can fix the problem at the earliest. If there are any hardware issues Cisco always try to ship the failed hardware at the earliest based on type of SMARTNET support you have.