The Journey of a Network Engineer:

ITSM

1

August 7, 2011  4:37 AM

Going toward ISO20000 and ITSM tool



Posted by: Sulaiman Syed
ISO20000, ITIL, ITSM, Service

This post will be different from my usual writings. mainly cause the focus is different. I would be posting more regarding this as the IT department go forward ever further. The organizational to improve the quality decided to apply the

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July 3, 2011  2:08 AM

Review “Manage Enginer IT360″



Posted by: Sulaiman Syed
Cisco, HP, IT360, ITIL, ITSM, manage engin, Review

We had to test Manage Engine IT360 for the use in our enterpirse network. IT360 is a move toward IT service management (ITSM) which is a part or ITIL. In brief words IT360 is

IT360 is an Integrated...


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