The Journey of a Network Engineer:

ITIL

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August 7, 2011  4:37 AM

Going toward ISO20000 and ITSM tool



Posted by: Sulaiman Syed
ISO20000, ITIL, ITSM, Service

This post will be different from my usual writings. mainly cause the focus is different. I would be posting more regarding this as the IT department go forward ever further. The organizational to improve the quality decided to apply the

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July 3, 2011  2:08 AM

Review “Manage Enginer IT360″



Posted by: Sulaiman Syed
Cisco, HP, IT360, ITIL, ITSM, manage engin, Review

We had to test Manage Engine IT360 for the use in our enterpirse network. IT360 is a move toward IT service management (ITSM) which is a part or ITIL. In brief words IT360 is

IT360 is an Integrated...


March 13, 2011  4:26 AM

Manage Engine IT360 Review – part 2



Posted by: Sulaiman Syed
alarm, application, dashboard, IT360, ITIL, manage engin, monitor, network

Following on my previous entry of IT360, where we have Introduced Manage Engine IT360. I would like to go on how the dashboard looks like. I think that once the...


March 12, 2011  5:13 AM

Manage Engine IT360 Review – part 1



Posted by: Sulaiman Syed
alarm, applications, Cisco, help desk, IT360, ITIL, manage engin, management, monitor, network, servers, SNMP

We are evaluating manage engine IT360 in the organization. We still don't have a centralized monitoring point. Every team does its own monitoring using their own devices. The management wants a transparent operation, while no downtime, and...


February 15, 2011  7:53 AM

How to pass ITILv3 Foundation?



Posted by: Sulaiman Syed
Certification, exam, Foundation, ITIL, itskiptic, Pass, pdf

For many employees seeking to enhance their career in IT field the certification of ITIL is a very big added advantage. The question is, how to pass it? Questions such as, Do i need to take formal training for ITIL? How much ITIL foundation exam will cost? are valid that go through the...


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