ITIL

Going toward ISO20000 and ITSM tool

This post will be different from my usual writings. mainly cause the focus is different. I would be posting more regarding this as the IT department go forward ever further. The organizational to improve the quality decided to apply the

Review “Manage Enginer IT360″

We had to test Manage Engine IT360 for the use in our enterpirse network. IT360 is a move toward IT service management (ITSM) which is a part or ITIL. In brief words IT360 is

IT360 is an Integrated...

Manage Engine IT360 Review – part 2

Following on my previous entry of IT360, where we have Introduced Manage Engine IT360. I would like to go on how the dashboard looks like. I think that once the...

Manage Engine IT360 Review – part 1

We are evaluating manage engine IT360 in the organization. We still don't have a centralized monitoring point. Every team does its own monitoring using their own devices. The management wants a transparent operation, while no downtime, and...

How to pass ITILv3 Foundation?

For many employees seeking to enhance their career in IT field the certification of ITIL is a very big added advantage. The question is, how to pass it? Questions such as, Do i need to take formal training for ITIL? How much ITIL foundation exam will cost? are valid that go through the...