Modern Network Architecture:

seattle IT consulting


March 16, 2013  8:18 PM

How to write a Knowledge Base (KB) “How to…” Document



Posted by: James Murray
business requirements, Modern Network Architecture, Project Planning, seattle IT consulting

As a Seattle IT Consultant, I review a lot of documentation.  Not because the clients I work with have documentation, but because I am training technicians to write their own documentation for the first time.  

March 16, 2013  7:57 PM

Documentation for IT Expert



Posted by: James Murray
Business continuity, business descisions, Network Architecture, seattle IT consulting, seattle IT Services

As a Seattle IT Consultant, I meet with IT departments on a regular basis.  When I ask, 95% of the time there is no documentation on the network.  I know I

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January 31, 2013  5:11 PM

Planning: What makes up a good onboarding plan?



Posted by: James Murray
Cloud architecture, Modern Network Architecture, seattle IT consulting, seattle IT Services

Working with local Seattle IT Consulting companies, I’ve found that many companies don’t protect themselves with a strong customer onboarding process.  This worked with systems were less complicated and one person could keep...


December 29, 2012  3:16 PM

Building IT support teams



Posted by: James Murray
Business continuity, business descisions, business efficiency, business growth, business requirements, It consultant, IT Consulting, IT Infrastructure, Modern Network Architecture, modern network archtictect, Organizational productivity, seattle IT consulting

As a Seattle IT Consulting company I get lots of help from the most unexpected sources.  This morning I got an email telling me about this great CRM add-on.  My friend knew that I was giving a talk on CRM on January 10th...


December 18, 2012  2:04 PM

The assessment – Business Analysis



Posted by: James Murray
Information system, Information Technology, It consultant, IT Consulting, IT Infrastructure, It Projects, IT Strategy, Modern Network Architecture, Organizational productivity, Project Management, Project Planning, seattle IT consulting

When I started my IT Career I heard this joke about developers…,

…A team of IT experts/developers are sitting together in a room bragging to each other about their skills.  Then the...


December 11, 2012  10:44 AM

Two simple IT department issues in Modern Network Architecture



Posted by: James Murray
IT Architect, It consultant, IT Consulting, IT Failures, IT Hostage, IT Infrastructure, Modern Network Architecture, Scaling infrastructure, seattle IT consulting, seattle IT Services

As a business grows there is often a rebellion in IT departments.  On the one hand, IT technicians become overworked.  What I call

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December 11, 2012  10:14 AM

Modern Network Architecture – IT Team players?



Posted by: James Murray
IT Architect, It consultant, IT Consulting, IT Infrastructure, ITIL, Modern Network Architecture, modern network archtictect, Modern network management, Network Architecture Strategy, seattle IT consulting, seattle IT Services

In working with clients between about $800,000 / year and 5 Million dollars per year, companies need to make a change.  I started out as more of a

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December 11, 2012  9:59 AM

Documentation – Hardware, software and Users



Posted by: James Murray
Business continuity, Information system, Information Technology, Modern Network archtitecture, Modern network management, seattle IT consulting, seattle IT Services

How to Document Working with IT departments as a Consultant in Seattle, I find that most IT experts may be good at technology, but have no idea how to document it.  Over the years I’ve developed my own style.  Most IT...


October 8, 2012  1:54 PM

Marketing in the Information age… a look back



Posted by: James Murray
CRM Design, customer centric marketing, Customer satisfaction, Customer Services, IT Hostage, IT Infrastructure, modern network archticture, Mondern Network Architecture, Online marketing strategy, Organizational productivity, seattle IT consulting, strategic Planning, strategy, Technical Architect, technical requirements, The Cloud

I was reading a blog recently called Channels com but never...

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October 8, 2012  12:57 PM

Knowledge Management for Incident Managers



Posted by: James Murray
business descisions, business efficiency, business scaling, Cloud, Customer satisfaction, Customer Services, Information Technology, IT Architect, IT Consulting, IT Infrastructure, ITIL, modern network archticture, seattle IT consulting

Working as a Seattle business consultant

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