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March 16, 2013  8:18 PM

How to write a Knowledge Base (KB) “How to…” Document



Posted by: James Murray
business requirements, Modern Network Architecture, Project Planning, seattle IT consulting

As a Seattle IT Consultant, I review a lot of documentation.  Not because the clients I work with have documentation, but because I am training technicians to write their own documentation for the first time.  

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December 18, 2012  2:04 PM

The assessment – Business Analysis



Posted by: James Murray
Information system, Information Technology, It consultant, IT Consulting, IT Infrastructure, It Projects, IT Strategy, Modern Network Architecture, Organizational productivity, Project Management, Project Planning, seattle IT consulting

When I started my IT Career I heard this joke about developers…,

…A team of IT experts/developers are sitting together in a room bragging to each other about their skills.  Then the...

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November 5, 2011  3:41 PM

IT Project – Planning



Posted by: James Murray
It Projects, Mondern Network Architecture, Project Planning, seattle IT consulting

Planning If you've worked in the IT world for any length of time you've implemented technology.  If you've implemented technology you probably know what it's like when things go wrong.  Two or three hours on a weekend can turn into 48 hours of sheer terror.  To avoid the terror, planning is...

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