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October 8, 2012  1:54 PM

Marketing in the Information age… a look back



Posted by: James Murray
CRM Design, customer centric marketing, Customer satisfaction, Customer Services, IT Hostage, IT Infrastructure, modern network archticture, Mondern Network Architecture, Online marketing strategy, Organizational productivity, seattle IT consulting, strategic Planning, strategy, Technical Architect, technical requirements, The Cloud

I was reading a blog recently called Channels com but never...

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October 8, 2012  12:57 PM

Knowledge Management for Incident Managers



Posted by: James Murray
business descisions, business efficiency, business scaling, Cloud, Customer satisfaction, Customer Services, Information Technology, IT Architect, IT Consulting, IT Infrastructure, ITIL, modern network archticture, seattle IT consulting

Working as a Seattle business consultant

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February 6, 2012  2:17 PM

Modern network Architecture – Customer Satisfaction



Posted by: James Murray
Customer satisfaction, Modern Network Architecture

Working on the data systems behind the scenes, technical experts tend to see very little of the customer.  Traditionally the employee user, with a computer on their desk, is thought of as the IT Department customer.   Yet if we look at ecommerce marketing systems like Amazon,

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