October 8, 2012  12:57 PM

Knowledge Management for Incident Managers

Posted by: James Murray
business descisions, business efficiency, business scaling, Cloud, Customer satisfaction, Customer Services, Information Technology, IT Architect, IT Consulting, IT Infrastructure, ITIL, modern network archticture, seattle IT consulting

Working as a Seattle business consultant

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February 6, 2012  2:17 PM

Modern network Architecture – Customer Satisfaction

Posted by: James Murray
Customer satisfaction, Modern Network Architecture

Working on the data systems behind the scenes, technical experts tend to see very little of the customer.  Traditionally the employee user, with a computer on their desk, is thought of as the IT Department customer.   Yet if we look at ecommerce marketing systems like Amazon,


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