The Managed Services Provider Blog:


June 18, 2012  3:44 PM

Why people fail at managed services

Posted by: mspprophet
IT consultant, IT support, managed services blog, MSP

Even seasoned IT people can fail at managed services. Why is that? Because managed services is exactly what its name implies, managing the environment. Not everyone who is good at solving technology is good at managing it in an economical manner. I personally was really good at diagnosis but...

April 24, 2012  1:39 PM

SAAS is the Driving Force

Posted by: mspprophet

If you want to have your finger on the pulse of managed service growth, look towards SAAS. I’m seeing an explosion in mid-market growth of migrating “line of business” applications to the cloud space. Mid size companies who’s only choice was on-site, in-house IT and server architecture, are...

April 5, 2012  9:12 AM

The history of managed services

Posted by: mspprophet
IT consulting, Lean IT, MSP

Although the idea of a single price maintenance plan has been around as long as home heating systems, it wasn’t until the mid-nineties that it found its way into IT. When large enterprises started to embrace the JIT, or “just in time” methods of cost control, it naturally would end up...

April 4, 2012  8:51 AM

What’s the risk?

Posted by: mspprophet
channel blog, managed services blog, MSP, small business

As a managed service provider you have the benefit of recurring revenue. With that benefit comes certain areas you must be mindful of. Getting staff, locating clients and creating workflows are the basics. There is another area which seldom comes up, managing the risk. We first get a client on...

March 31, 2012  5:59 PM

Who’s getting the message

Posted by: mspprophet
managed service provider, MSP, Notification alerts

In your message monitoring system, you will generally be sending out alerts to mobile device users via text messaging when an error occurs. As mentioned above, it's easy to send out a text message through email software, and the assumption here is that all your on-call resources are reachable...

March 26, 2012  11:07 AM

How to break up with your clients

Posted by: mspprophet
managed service provider, MSP, MSP consultant

So you’re the top guy. Everyone is starting to come to you for technology advice and solutions. Seems there isn’t enough time in the day to get everything done. The truth is there isn’t, and if you’re going to grow, you must learn to move out of the puppy love into more mature...

March 23, 2012  2:05 PM

Growing your MSP, people wise

Posted by: mspprophet
managed service provider, MSP, msp tools

Most of us have the technology part down pretty good. What can cause problems is when we hire people to help us. As we grow our business, learning how to manage and put people to task, is a learned skill and the first step, is knowing how we spend our week. Write down what you do on a daily...

March 20, 2012  7:23 PM

The one job you can’t delegate

Posted by: mspprophet
MSP, msp marketing, small business

This realization only comes with experience. I spent many hours building business processes to automate a successful marketing strategy. Still, I spent half of my time focused on it. Now the benefit of automating is that things didn’t fall apart if I had something else to work on. Marketing...

March 18, 2012  1:55 PM

5 important qualities in an MSP

Posted by: mspprophet
IT support, MSP, msp marketing, smb

Whether you are a systems integrator with many years in projects, or the local computer guy serving home and small businesses, there are certain qualities that are needed to be successful in managed services. The business model is one where you take full accountability for the operation and control...

March 16, 2012  1:06 PM

Here we go again!

Posted by: mspprophet
MSP, MSP consulting, thin clients

Haven’t we already been down this road? The late 90’s saw a spurt of; “We’re going to eliminate the pc and move to more centralized design and management” “It will save us trillions!!” “Thin Clients are the future” and then, nothing happened. Concerns about connectivity and...

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