April 24, 2012 1:39 PM
Posted by: mspprophet
MSP,
SAASIf you want to have your finger on the pulse of managed service growth, look towards SAAS. I’m seeing an explosion in mid-market growth of migrating “line of business” applications to the cloud space. Mid size companies who’s only choice was on-site, in-house IT and server architecture, are...
April 5, 2012 9:12 AM
Posted by: mspprophet
IT consulting,
Lean IT,
MSPAlthough the idea of a single price maintenance plan has been around as long as home heating systems, it wasn’t until the mid-nineties that it found its way into IT. When large enterprises started to embrace the JIT, or “just in time” methods of cost control, it naturally would end up...
April 4, 2012 8:51 AM
Posted by: mspprophet
channel blog,
managed services blog,
MSP,
small businessAs a managed service provider you have the benefit of recurring revenue. With that benefit comes certain areas you must be mindful of. Getting staff, locating clients and creating workflows are the basics. There is another area which seldom comes up, managing the risk.
We first get a client on...
March 31, 2012 5:59 PM
Posted by: mspprophet
managed service provider,
MSP,
Notification alertsIn your message monitoring system, you will generally be sending out alerts to mobile device users via text messaging when an error occurs. As mentioned above, it's easy to send out a text message through email software, and the assumption here is that all your on-call resources are reachable...
March 26, 2012 11:07 AM
Posted by: mspprophet
managed service provider,
MSP,
MSP consultantSo you’re the top guy. Everyone is starting to come to you for technology advice and solutions. Seems there isn’t enough time in the day to get everything done. The truth is there isn’t, and if you’re going to grow, you must learn to move out of the puppy love into more mature...
March 23, 2012 2:05 PM
Posted by: mspprophet
managed service provider,
MSP,
msp toolsMost of us have the technology part down pretty good. What can cause problems is when we hire people to help us. As we grow our business, learning how to manage and put people to task, is a learned skill and the first step, is knowing how we spend our week.
Write down what you do on a daily...
March 20, 2012 7:23 PM
Posted by: mspprophet
MSP,
msp marketing,
small businessThis realization only comes with experience. I spent many hours building business processes to automate a successful marketing strategy. Still, I spent half of my time focused on it. Now the benefit of automating is that things didn’t fall apart if I had something else to work on.
Marketing...
March 18, 2012 1:55 PM
Posted by: mspprophet
IT support,
MSP,
msp marketing,
smbWhether you are a systems integrator with many years in projects, or the local computer guy serving home and small businesses, there are certain qualities that are needed to be successful in managed services. The business model is one where you take full accountability for the operation and control...
March 16, 2012 1:06 PM
Posted by: mspprophet
MSP,
MSP consulting,
thin clientsHaven’t we already been down this road? The late 90’s saw a spurt of; “We’re going to eliminate the pc and move to more centralized design and management” “It will save us trillions!!” “Thin Clients are the future” and then, nothing happened. Concerns about connectivity and...
