The economy has shaken our country to its core. More jobs were lost that will never come back. So as the country re-shapes itself, businesses are also reforming and transforming the business landscape. Part of this reformation is how technology is deployed, managed and maintained.
The new managed service provider has to expand and reform themselves if they are going to profit in the new age. Part of this transition is adding mobility and more bang for the buck. More flexibility in the data spaces and much better availability are also keys to our growth. If we can re-shape and re-engineer what technology comes out, we have opportunities to reform the way IT is done.
One major growth area is in the medium size businesses that have traditionally been an onsite scenario. With the cloud offerings maturing, we see the possibility of hosting line of business apps that have not been an option before. The explosion of personal devices also adds to the push of anytime, anywhere accessibility needs which clouds can contribute to. Ultimately it is our creativity and position as trusted advisor that will propel the MSP into the next wave of success.
Of all the business ventures and industries I have had the pleasure of working in, it is the managed service provider arena that has given me the most satisfaction. Putting business and technology together into a fine running machine is what it’s all about.
I can be reached at email@example.com
We want to know, but we don’t want to know. It’s hard to hear criticism. I mean, who do they think they, are criticizing our hard work. I was so scared of reading our first survey I think I walked about an hour to relax before I sat down to absorb the “state of the union”.
This goes in line with being a good listener. Although asking a client to be honest face to face doesn’t always get to the truth. Would you want to upset the guy who was in charge of your data? So that’s why we did anonymous surveys so our clients could express their true thoughts and advice without fear of their email server going down. Create a web page with the ability to do a quick survey anonymously.
I would never retaliate, but you get the idea. People’s nature is to be nice, unless you’re related. Getting anonymous reviews of your business is a great source for nipping any issues in the bud before they get big. Simple questions about your performance and questions about what they would like are good things to ask. Keep the questions politically correct. Don’t get personal such as, “Does Johnny the tech show up on time?” In general do not ask questions that might seem as though you don’t know what you are doing, or that you don’t know what’s going on. Don’t ask if their systems are running ok!
Remember, every day someone is calling your client wanting to know if they are happy with their computer services. You should be way ahead of the game so their only answer to sales calls like that, are “yes we are happy, goodbye”
I can be reached at firstname.lastname@example.org]]>
Haven’t we already been down this road? The late 90’s saw a spurt of; “We’re going to eliminate the pc and move to more centralized design and management” “It will save us trillions!!” “Thin Clients are the future” and then, nothing happened. Concerns about connectivity and central point of failure crushed the migration back to Server/Terminal platforms.
Now everyone is lining up to hook their star onto the desktop virtualization bandwagon. Will we go the distance this time? Has the technology caught up with the desire? Have we solved the single point of failure fear? Personally I’ve experienced the single point fail as IT manager. It is like losing an arm, that’s how painful it is. You lose careers over incidents containing single points of failure.
I suppose these days; experience has mitigated most of these worries. But you don’t have to look far to see opportunities. DNS, internet access and a handful of other points are still looming in the shadows. We are lulled into a false sense of security that if it’s outsourced, they have it covered. Well just remember this little conversation when the virtual desktop becomes a virtual blank screen for 4 hours. “Oh, ok, let’s install a backup desktop locally to cover ourselves”. There goes the cost savings and our contract.
I think the hype will settle down and certainly there will be good times ahead. The economy is hitting second gear in the tech areas and the rest will come up to speed by spring 2013. New business models are certain. Small business workflows are being transformed as we speak, which in turn will drive medium and large business in new models to accommodate the new markets. Our future is bright; just make sure we have more than one light bulb installed. Redundancy is all the rage!
I can always be reached at email@example.com]]>