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July 24, 2012  2:07 PM

The new managed service provider



Posted by: mspprophet
business owner, IT consulting, managed service provider, Managed Services, managed services blog, MSP consultant, MSP consulting, msp tools, trusted advisor

The economy has shaken our country to its core. More jobs were lost that will never come back. So as the country re-shapes itself, businesses are also reforming and transforming the business landscape. Part of this reformation is how technology is deployed, managed and maintained. The new...

March 31, 2012  5:59 PM

Who’s getting the message



Posted by: mspprophet
managed service provider, MSP, Notification alerts

In your message monitoring system, you will generally be sending out alerts to mobile device users via text messaging when an error occurs. As mentioned above, it's easy to send out a text message through email software, and the assumption here is that all your on-call resources are reachable...


March 26, 2012  11:07 AM

How to break up with your clients



Posted by: mspprophet
managed service provider, MSP, MSP consultant

So you’re the top guy. Everyone is starting to come to you for technology advice and solutions. Seems there isn’t enough time in the day to get everything done. The truth is there isn’t, and if you’re going to grow, you must learn to move out of the puppy love into more mature...


March 23, 2012  2:05 PM

Growing your MSP, people wise



Posted by: mspprophet
managed service provider, MSP, msp tools

Most of us have the technology part down pretty good. What can cause problems is when we hire people to help us. As we grow our business, learning how to manage and put people to task, is a learned skill and the first step, is knowing how we spend our week. Write down what you do on a daily...


March 15, 2012  3:56 PM

From Break/Fix to Managed Services



Posted by: mspprophet
clients, managed service provider, MSP, trusted advisor

I’m not sure I can cover this in one entry, but I don’t want to bore you guru’s who stop by to read me, so I will just skirt the issue and make it interesting. I learned the value of monthly billable from my previous life as owner of an environmental company. We were doing gas station...


March 13, 2012  3:27 PM

Dell buys SonicWall



Posted by: mspprophet
Dell, managed service provider, SMB market

Darn, I was looking to buy them. Oh well, you snooze you lose. So let’s be paranoid about the whole thing and see if we can’t picture world domination for Dell. Or at least think about what it means to us channelnauts. Dell’s acquisition picture over the last 2 years has spoken of...


March 12, 2012  2:33 PM

Packaging the cloud for the masses.



Posted by: mspprophet
managed service provider, MSP, SMB channel, SMB market

I’m going to focus on what most MSP’s have as their bread and butter, the 5 to 50 user client. If you are one of those providers that handle the big guys go read my friend Joe over at MSPmentor he’s got news for you. I know someday he’ll plug me....


March 11, 2012  2:02 PM

I’m glad I didn’t know



Posted by: mspprophet
business process, managed service provider, MSP

There were a few people talking about flat rate computer support. Mostly it was about trial and error, mostly error. Gary Pica and a couple others were filling the web sphere with claims of accomplishments. Even reading between the lines it was still hard to put some sort of business model together...


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