The Managed Services Provider Blog:

IT support


June 18, 2012  3:44 PM

Why people fail at managed services

Posted by: mspprophet
IT consultant, IT support, managed services blog, MSP

Even seasoned IT people can fail at managed services. Why is that? Because managed services is exactly what its name implies, managing the environment. Not everyone who is good at solving technology is good at managing it in an economical manner. I personally was really good at diagnosis but...

April 14, 2012  12:45 PM

New Kid on the block, and he’s taking clients

Posted by: mspprophet
IT support, msp marketing

The word on the street is there are more and more companies calling on your customers than ever before. With the public buzz about cloud technology, everyone is selling some solution. No longer can you assume your trusted advisor position is safe. An MSP I consult lost a client last week because...

March 18, 2012  1:55 PM

5 important qualities in an MSP

Posted by: mspprophet
IT support, MSP, msp marketing, smb

Whether you are a systems integrator with many years in projects, or the local computer guy serving home and small businesses, there are certain qualities that are needed to be successful in managed services. The business model is one where you take full accountability for the operation and control...

March 6, 2012  7:46 PM

Stop the Press! and stop selling yourself short.

Posted by: mspprophet
IT support, marketing, MSP, small business

I'm sure there will be different opinions on this, but I am going with what worked for me. My question to you is how do you sell your services? Do you have a menu based marketing where potential clients can pick from "all you can eat", to basic monitoring? Well stop, I want you to take a moment and...

March 5, 2012  3:55 PM

The MOST important phrase you’ll ever speak!

Posted by: mspprophet
IT support, money, MSP, value proposition

No it's not "I do", Although that one will certainly change your life. I mean the one when a prospective client asks, "why should I choose you?" The correct answer to that question is one you should hold dear to your heart and practice saying as much as "I'll have a bud light". A value...

February 28, 2012  4:23 PM

From self-employed to business owner

Posted by: mspprophet
business owner, IT support, MSP

What’s the difference you say? The business owner oversees his business and the day to day operations are done by others. So how do you get there? First thing you have to do is have a plan. It’s a money and people plan. Nobody has the exact formula, but there are good...


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