The Managed Services Provider Blog:

June, 2012

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June 18, 2012  3:44 PM

Why people fail at managed services

mspprophet Darren James Profile: mspprophet

Even seasoned IT people can fail at managed services. Why is that? Because managed services is exactly what its name implies, managing the environment. Not everyone who is good at solving technology is good at managing it in an economical manner. I personally was really good at diagnosis but...

June 14, 2012  9:06 AM

Out of Control Clients

mspprophet Darren James Profile: mspprophet

You know the one’s. They were a tough negotiator in the sales process and now they call for the simplest thing, jamming up the help desk every morning at 8am. You would like to just dump them at this point, but you need the cash flow. So what if anything can be done to save this...


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