The Managed Services Provider Blog:

April, 2012

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April 24, 2012  1:39 PM

SAAS is the Driving Force

mspprophet Darren James Profile: mspprophet

If you want to have your finger on the pulse of managed service growth, look towards SAAS. I’m seeing an explosion in mid-market growth of migrating “line of business” applications to the cloud space. Mid size companies who’s only choice was on-site, in-house IT and server architecture, are...

April 21, 2012  11:00 AM

Managing the Front Line

mspprophet Darren James Profile: mspprophet

When you run a break/fix or engineering company, you can track profitability with some standard metrics. Throw managed services into the mix and you have a whole new game. On one hand it’s important to have quality and quantity billing time to make a successful IT shop, but now you must manage...


April 14, 2012  12:45 PM

New Kid on the block, and he’s taking clients

mspprophet Darren James Profile: mspprophet

The word on the street is there are more and more companies calling on your customers than ever before. With the public buzz about cloud technology, everyone is selling some solution. No longer can you assume your trusted advisor position is safe. An MSP I consult lost a client last week because...


April 5, 2012  9:12 AM

The history of managed services

mspprophet Darren James Profile: mspprophet

Although the idea of a single price maintenance plan has been around as long as home heating systems, it wasn’t until the mid-nineties that it found its way into IT. When large enterprises started to embrace the JIT, or “just in time” methods of cost control, it naturally would end up...


April 4, 2012  8:51 AM

What’s the risk?

mspprophet Darren James Profile: mspprophet

As a managed service provider you have the benefit of recurring revenue. With that benefit comes certain areas you must be mindful of. Getting staff, locating clients and creating workflows are the basics. There is another area which seldom comes up, managing the risk. We first get a client on...


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