The Managed Services Provider Blog:

February, 2012

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February 28, 2012  4:23 PM

From self-employed to business owner



Posted by: mspprophet
business owner, IT support, MSP

What’s the difference you say? The business owner oversees his business and the day to day operations are done by others. So how do you get there? First thing you have to do is have a plan. It’s a money and people plan. Nobody has the exact formula, but there are good...

February 22, 2012  4:50 PM

Hiring tips for customers



Posted by: mspprophet
client, MSP

I never really thought about it, till I was knee deep in stuff I didn’t want. You know the stuff, calls about issues that are not related to your service agreement. Or not wanting to purchase needed replacement parts. Before you know it, you have a client or clients that...


February 8, 2012  8:35 PM

Learning to manage your alerts



Posted by: mspprophet
alerts, monitoring, MSP, RMM

When we first deploy our monitoring software, we tend to go overboard in alerting. Rightly so, most of us are making the transition from lack of notification and sometimes the painful memory of losing a client we thought we would have for the next 5...


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