Comments on: Your most valuable employee, your secretary http://itknowledgeexchange.techtarget.com/itproject/your-most-valuable-employee-your-secretary/ Tue, 24 Nov 2009 19:10:47 +0000 http://wordpress.org/?v=2.6.2 By: Management Tips http://itknowledgeexchange.techtarget.com/itproject/your-most-valuable-employee-your-secretary/#comment-56 Management Tips Thu, 28 Aug 2008 10:31:20 +0000 http://itknowledgeexchange.techtarget.com/itproject/your-most-valuable-employee-your-secretary/#comment-56 Thanks Suzanne, in fact I will use the idea of a 3-ring binder you have mentioned in your comment Thanks Thanks Suzanne, in fact I will use the idea of a 3-ring binder you have mentioned in your comment

Thanks

]]> By: Suzmonster http://itknowledgeexchange.techtarget.com/itproject/your-most-valuable-employee-your-secretary/#comment-54 Suzmonster Tue, 05 Aug 2008 13:29:17 +0000 http://itknowledgeexchange.techtarget.com/itproject/your-most-valuable-employee-your-secretary/#comment-54 Yusuf, you are so right! Not only do we need this type of plan but most businesses don't have one. I've only worked in one office that had this type of plan. Let me tell you what we did. In a 3-ring binder we kept our "Policies and Procedures" with tabs for service providers, how-tos, and other office information. When I needed to call about our phone service, I just looked in the binder. If I needed to update a client's record, the book told me how to open the software on the secretary's computer and where to edit the file. We also had clear labels on the filing cabinets, even the locked ones. The files were clearly labeled as well as the dividers between file sections. From experience, I know how valuable taking the time to do this is. Even if you only take a few minutes a day to record a process, it pays off later. This reminds me of the enthusiasm for wikis to capture knowledge of aging workers. We all need to share our knowledge to make each other more productive! Yusuf, you are so right! Not only do we need this type of plan but most businesses don’t have one. I’ve only worked in one office that had this type of plan. Let me tell you what we did.

In a 3-ring binder we kept our “Policies and Procedures” with tabs for service providers, how-tos, and other office information. When I needed to call about our phone service, I just looked in the binder. If I needed to update a client’s record, the book told me how to open the software on the secretary’s computer and where to edit the file. We also had clear labels on the filing cabinets, even the locked ones. The files were clearly labeled as well as the dividers between file sections.

From experience, I know how valuable taking the time to do this is. Even if you only take a few minutes a day to record a process, it pays off later. This reminds me of the enthusiasm for wikis to capture knowledge of aging workers. We all need to share our knowledge to make each other more productive!

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