The hiring dilemma

I am in the process of hiring a new secretary and a new accountant to replace the two who left our company. I was very excited about starting with some new faces; after all I wanted to overhaul our accounting and filing system. So I started to go over a list of resumes to find the skill sets that matches our company requirements.

I called few people for interview to discuss their skills set that they listed in their resumes but in the interviews it was hard for me to match the skills set listed on the resumes with their actual personality. I have interviewed couple of applicants for “secretary job”, they said in their resumes that they were “outgoing and good communicators”, but in the interviews I found them very reserved and not able to carry a good conversation.

Then I had interviewed two more applicants for an “an accountant job” and again the same issue, no confidence or ability to take on responsibility.

This issue caused me to actually stop the hiring process, not sure if I hire someone based on his skills listed on the resume or on the actual interview outcome.