Communication is the best conflict resolution method
Posted by: Yusuf Salwati
Today’s corporate world is very complicated and the relations between employees and management and between employees themselves is even more complicated.
Conflicts at work place is a common phenomena, there is no best way to resolve this issue since there is so much involved in the modern work place. Today’s workers are better informed and more educated than their parents were; they have more needs than just a place to get a paycheck from.
In almost every work place conflict I witnessed, the conflict could have been avoided had the communications channels remind open.
What really lead to conflicts?
1- Management not willing to listen or too busy to listen
2- Employees not willing to come forward to express their feelings or concerns
In a few conflicts that I have witnessed, the lack of clear and open communications was always the cause of the conflict, as soon as the communications channels were re-stored, the conflict resolved itself and all the parties felt silly about the conflict.
So talk to your employees, make sure they are not holding something back, some of your employees will need time to speak out and express their concerns. Most of the time, conflicts are caused by really small and trivial things, but when the communication breaks and parties don’t talk, the tension level rises and may lead to some very serious outcome.
As soon as you see signs of conflict, have a meeting and talk things out.


