Stick to your company’s policy

One of the most important parts of successful management is knowing that your employees respect your company’s policy. The Management would get a great deal of respect and support from the staff members if it sticks to the company policy in a time of crisis.

I have worked at companies where the management would make frequent changes to the company’s policy; employees wouldn’t know what to expect if they violated the company’s policy.

Not having a clear policy and sticking to it will lead to:

1- Degrading job performance since employees will have no clear policy to guide them, they will not know how to re-act in certain situations.
2- Confused clients, not having clear policy in matter such as (invoicing, returns, due dates, etc.) will confuse the clients and it will lead to a poor relations with them
3- Legal complications since not having clear policy on various issues can be used against the company in a case of employee-management dispute
4- Bad publicity for the company, since not having clear policy will make the management and the company look as if they don’t know what they are doing

In my current job, I am facing this issue daily, our company still doesn’t have a clear policy regarding its various dealings, I am working on writing a clear and concise policy.

Not having clear policy is costing our company, on the few issues that I was able to come up with clear policy, performance and customer satisfaction really improved.

One of the fundamental parts of running a good business is to have a clear vision and a good company policy that support the vision.