Remote support tools

I think most of the IT professional s tried some sort of remote support tools to help remote users. I have used Microsoft netmeeting on few support projects and I would have continued using it if it was not for Microsoft dropping support for netmeeting in winXP. Netmeeting was free software and real simple to use for both the user and the tech.

Another software I have tried was logmein, its not free software, it gives you one month free trail and after that you pay per user. Logmein was not the easiest software to use.

I have tried few other software but nothing really seemed easy to use especially form the client side, until I found crossloop. The software is free, about 2.30MB, both the tech and the client download the same software. Once the software is downloaded, all you have to do is to run the software and small window opens giving you the option of either access or share, if you were going to troubleshoot someone system, you contact the client and ask them for their crossloop access code, which appears once the run their software, you click access on your end and enter the access code for the client and click on connect, and that’s it, you have full control of their system, full desktop view in front of you.
I have used the software and found it very easy and simple to use and it’s still free.
You can check their website at: http://crossloop.com